Bianca Viljoen

Experience

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  Grunow, Frost & Viljoen Attorneys

  Mar 2005 - Jul 2008

  Legal Administrator
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  Resolution Health Medical Scheme

  Aug 2008 - May 2011

  Area: Free State & Northern Cape Region Region: Free State Region

  • Regional Manager

    Jul 2009 - May 2011

  • Broker Consultant

    Aug 2008 - Jun 2009
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  Agility Channel

  Apr 2011 - Mar 2018

  Holistic management of distribution team as well as product & benefit development & design. Inspired a team of 12 consultants and 2 operation managers across 5 provinces. Reported to CEO.Key focus areas included amplifying distribution channel relationships through aggressive, solution-based stakeholder partnerships in line with organisational strategy & growth objectives. Responsible for all report writing, which included analyses of operational processes & proposed enhancements, Board of Trustee reports, Corporate proposals, marketing collateral & launch reports.✦ Worked closely with sales & servicing teams, sales, retention & operational management✦ Created successful strategies through analysing market & financial advisor trends✦ Strategic planning, strategy design, strategy analyses, execution & execution measurement✦ Strategically integrated market analyses & product positioning for the purpose of:⤷ Benefit design & product development⤷ Product positioning & market placement of solutions✦ Business unit integration with Administration & software development business entities✦ Promoted Agility products & industry solutions across multiple product categories✦ Focused on perception change of product selling vs. healthcare solution selling✦ Managed corporate group pipeline, business development & membership retention✦ Business & distribution development, alignment with trends, regulatory changes & broader company strategic direction✦ Identified opportunities for lead generation & conversion management✦ Developed & managed existing & new distribution channels’ strategic relationships✦ Industry trends analysis, industry movements & changes (healthcare & insurance)✦ Competitive intelligence in domestic market space (new products product changes) ✦ Prepared, managed & presented new medical scheme products annually to regions nationally, across >600 contracted brokersREGIONS: Western Cape, KwaZulu-Natal, Free State, Northern Cape & Eastern Cape Show less Developed retention and new business relationships with all distribution channels, to ensure sustainable focus on developing and growing new business through contracted broker and corporate distribution channels. Managed and led the Regional Sales and Corporate Service teams (4 Broker Consultants & 4 Corporate Development Consultants). Reported to Director.Key role performed during take-on of an additional medical scheme under administration and assisting with the integration process across multiple departments, including product training, integration of sales and retention entities, as well as expansion and re-development of broker market.REGION: Coastal Region - Western Cape & KwaZulu–NatalSTAKEHOLDERS: Key Corporate Groups, Corporate Financial Advisors and Provider Networks Show less

  • National Analytical Manager

    Jun 2014 - Mar 2018

  • National Sales Manager

    Jun 2012 - May 2014

  • National Sales Manager - Coastal Region

    Aug 2008 - May 2014

  • Broker & Customer Care Consultant

    Apr 2011 - May 2012
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  Agility Insurance Administrators

  Apr 2018 - now

  Director

  Full accountability for strategy and profitable growth of the Agility Insurance Administrators’ diverse product suite, which includes Gap&CoPay Products, Healthcare Savings (banking) Products, Group Risk Insurance Products, Provident and Pension Fund Solutions (Umbrella Fund). Product development and benefit design. Inspiring a team of 5 operational representatives. Continuous innovation. Reporting to CEO.✦ Building relationships with key stakeholders across all marketing and sales channels, product houses and segments✦ Strategy planning, design and execution and managing operational effectiveness ✦ Developing and continuously re-evaluating distribution strategies to ensure competitiveness✦ Marketing by coordinating and presenting to brokers, prospective brokers other stakeholders✦ Ongoing analysis of current strategic position in consultation with the Managing Directors✦ Developing and implementing strategic plans in line with corporate strategy✦ Conducting ongoing competitor analysis and positioning products offering✦ Contributing to understanding behavioral data & deducing market and data-related insights for use in quantifiable decision making✦ Managing and overseeing business retention✦ Annual budget planning and forecast structuring✦ Nurturing constructive partnerships with insurance underwriters and insurers𝙄𝙈𝙋𝘼𝘾𝙏:Respected as a notable industry player that has influence and making a difference in the short-term healthcare sector by peers, employees and large insurance players. Show less

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  Agility Channel

  May 2018 - now

  Director

  - Executive-level responsibility for developing new ideas and managing Agility's marketing, distribution, and rewards entities, including strategy and operational execution,- Strategic development focussed on client acquisition and retention across eight different product categories,- In charge of benefit design and product development across multiple products’ research and development teams