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Albaraa Jamjoom

Albaraa Jamjoom

Customer service

Followers of Albaraa Jamjoom939 followers
location of Albaraa JamjoomJiddah, Makkah, Saudi Arabia

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  • Timeline

  • About me

    Customer Care Representative |E-commerce Consultant | Public Policy Specialist | Public Administration

  • Education

    • King AbdulAziz University

      2015 - 2019
      Bachelor's degree Management Information Systems, General

  • Experience

    • Virgin

      Jul 2015 - Jan 2016
      Customer service

    • SGS - Saudi Ground Services

      Aug 2016 - Nov 2023
      Customer Service Agent

    • Salla E-Commerce Platform

      Nov 2023 - now
      Merchant Care Representative

      -Provided technical support to customers on e-commerce platforms.-Responded promptly to customer inquiries via email, ensuring effective issue resolution.-Analyzed customer issues to deliver timely and effective solutions.-Offered training and support to enhance customer utilization of e-commerce tools.-Collected and analyzed customer feedback to drive improvements in services and products.-Collaborated with technical and marketing teams to align efforts and meet customer needs. Show less

  • Licenses & Certifications

    • Motivation your workforce

      SGS - Saudi Ground Services
      Mar 2019

    • Customer Service and Sales program

      Tomouh Program
      Dec 2019

    • Skills of preparing administrative correspondence

      King AbdulAziz University
      Jan 2018

    • TOT

      Technical and Vocational Training Corporation
      May 2020