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Deepa James

Deepa James

Technical Support Analyst

Followers of Deepa James469 followers
location of Deepa JamesToronto, Ontario, Canada

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  • Timeline

  • About me

    Data Analyst | Skilled in SQL, Excel, PowerBI, Python, SAS, Tableau, Excel VBA, Sterling OMS, Java, R, Hadoop, IBM SPSS and RPA

  • Education

    • Mahatma Gandhi University (MGU), Kottayam

      2011 - 2015
      Bachelor's degree Computer Science

    • Humber College

      2022 - 2024
      Ontario Graduate Certificate Business Insights and Analytics

      Activities and Societies: Achieved an average GPA over 91% and was recognized on the Dean's Honor List for four consecutive semesters, demonstrating consistent academic excellence. *Constructed a robust Supply Chain Management database, manipulated data using advanced SQL techniques, and wrote complex queries to extract information.*Led a high-impact project utilizing Hadoop for robust data analysis, managing task delegation, and delivering compelling insights through Power BI and Tableau visualizations.*Spearheaded a collaborative effort to analyze state data using IBM SPSS Modeller and implement interactive reporting with SAS.*Employed machine learning… Show more *Constructed a robust Supply Chain Management database, manipulated data using advanced SQL techniques, and wrote complex queries to extract information.*Led a high-impact project utilizing Hadoop for robust data analysis, managing task delegation, and delivering compelling insights through Power BI and Tableau visualizations.*Spearheaded a collaborative effort to analyze state data using IBM SPSS Modeller and implement interactive reporting with SAS.*Employed machine learning expertise to analyze and predict loose diamond costs, collaborating cross-functionally to significantly improve cost forecasting accuracy and enhance business competitiveness.*Leveraged data analytics to reduce wait times in the Canadian healthcare system, developing and populating databases, cleaning and transforming healthcare data, and utilizing Power BI for visualization and machine learning models for resource allocation optimization. Show less

  • Experience

    • IBM

      Feb 2016 - Dec 2021
      Technical Support Analyst

      *Automated report generation with Excel VBA, saving the team 3 hours per week (156 hours annually) and boosting overall productivity by 15%.*Led an RPA project that automated ticket resolution, achieving a 30% efficiency improvement for the team. This freed up valuable time to focus on resolving critical issues.*Developed a user-friendly dashboard that reduced incident resolution time by 60%, enabling the team to resolve additional issues every week.*Improved application stability by collaborating with the development team to identify and fix software defects.*Utilized SQL for complex data queries, enabling precise extraction and analysis of incident data, which informed strategic decision-making and operational improvements. Show less

    • PathtoCareer Inc.

      Jan 2024 - Apr 2024
      Data Analyst

      *Collaborated with teams to research and analyze meta data, ensuring a comprehensive understanding of user behaviors and preferences. *Ensured data quality by applying checks for completeness, accuracy, consistency, validity, uniqueness, and integrity, enhancing the reliability of insights derived from the data. *Developed machine learning models using python and visualised using PowerBI to identify hidden patterns in user data. These models will predict career paths with 95% accuracy, enabling personalized education-to-career recommendations for students. *Represented PathtoCareer at True Blue for Startups (University of Toronto), delivering company presentations to investors and stakeholders. Show less

  • Licenses & Certifications