Michael Drew

Experience

• 

  USMC Reserves

  Aug 1988 - Jun 1996

  Staff Sergeant, Intelligence Chief

  Marine Air Group 42 - Air Combat Element - Intelligence Chief for Southern Command operations.

• 

  Firstwave Technologies

  Jan 1996 - Jan 1999

  Professional Services Consultant

  -Performed full life cycle implementation for client engagements for a web-based CRM product-Defined the process to take the product into a new delivery mechanism: an Internet hosting environment to support multiple simultaneous clients-Designed and implemented a new security infrastructure for the web-based CRM product to allow clients to perform business over the Internet

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  WebTone Technologies

  Jan 1999 - Jan 2002

  Solutions Architect

  Technical lead for the implementation of a Contact Management e-Commerce solutions. Required a strong knowledge of Internet security, infrastructure, and design, including TCP/IP, Firewalls, Routers, Authentication, and Web Services.

• 

  Bank of America

  Sept 2002 - Dec 2015

  Scope of responsibility was diverse while managing IS projects and policies for the online financial services for Military Banking. Accountable for the overall strategy of technology acquisition and integration required to manage e-Commerce. Managed vendor relationships against planned milestones, capital expenditures and coordinated external dependencies. Oversight of a $4 million operating and capital budget for the channel. Award of Excellence recipient, given to top 1% of bank associates. Show less

  • SVP, Retail Infrastructure Engineering/IT Services Management

    Mar 2005 - Dec 2015

  • VP, E-Commerce Manager

    Sept 2002 - Feb 2005
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  CASO Inc.

  Apr 2016 - now

  SVP of Professsional Services

  Lead the professional services organization for client engagements, and business solution implementations. Oversee the end to end support of client business processes and product maintenance, and triage services. Manage development, quality assurance and deployment of products aligned to clients and markets.