Vaibhav Garg

Experience

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  Vichara Technologies

  Nov 2006 - Aug 2010

  System And Database Administrator

  •Support MS SQL Server databases – provide 24X7 support for MS SQL Server environment including upgrade, patches, troubleshooting, cloning, and working with application teams and business customers•Participate in developing database objects including tables, triggers, stored procedures, and views •Worked on SQL Server Management Services, Integration Services, Analysis Services and Reporting Services. •Optimizing SQL Queries by using Database Engine Tuning Advisor•Provide database support to users and application developers by researching database problems, conducting SQL reviews, and developing queries•Create, set-up and monitor all SQL server jobs•Responsible for installing the SQL Server database instances across all environments•Responsible for supporting the SQL Server databases and ensuring their performance, availability, security and recoverability Show less

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  HCLTech

  Aug 2010 - Nov 2011

  Senior Specialist

  •Support MS SQL Server databases – provide 24X7 support for MS SQL Server environment including upgrade, patches, troubleshooting, cloning, and working with application teams and business customers•Create, set-up and monitor all SQL server jobs•Responsible for installing SQL Server database instances in all environments (development, QA and Production). •Responsible for supporting the SQL Server databases and ensuring their performance, high availability, security and recoverability•Responsible for performing database monitoring and working with development teams throughout the project lifecycle on recommendations on database index optimization and SQL query design Show less

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  Tata Consultancy Services

  Nov 2011 - now

  - Leading multiple large-scale IT engagements for Pharma Customers- Steering short-term and long-term infrastructure architecture roadmap and transformation in line with customer business objectives- Working on Request for Proposal (RFP), preparation of SOW, solution customization, configuration & implementation- Driving digital journey for strategic customers and deliver Continuous Improvement program Charter for Customer’s IT Landscape. - Mentoring IT Infrastructure Operations and Engineering Team including Compute, Database, Storage, Service Desk, Workplace Services, Command Center and Service Management professionals- Playing a pivotal role as P&L Ownership for the overall account, responsible for financial reporting, budgeting and forecasting. - Developing business by tapping new opportunities across service lines - Designing and writing MSAs (Master Service Agreements) and SOWs for Large Engagement covering End to End Infrastructure Services- Building and maintaining customer relationships at all levels, including VP, CIO connects- Supporting existing processes by identifying inefficient processes and implementing reliable and cost-effective solutions to improve overall quality - Working as a Single Point of Contact from TCS for all escalations and delivery related decisions with the customer- Handling overall Reporting and Governance of agreed KPIs and SLAs- Executing program governance, conducting MBR/QBR/SDR and annual reviews with customer’s senior leadership Show less  Playing a pivotal role as P&L Ownership for the overall account, responsible for financial reporting, budgeting and forecasting.  Developing business by tapping new opportunities across service lines  Designing and writing MSAs (Master Service Agreements) and SOWs for Large Engagement covering End to End Infrastructure Services Building and maintaining customer relationships at all levels, including VP, CIO connects Supporting existing processes by identifying inefficient processes and implementing reliable and cost-effective solutions to improve overall quality  Working as a Single Point of Contact from TCS for all escalations and delivery related decisions with the customer Handling overall Reporting and Governance of agreed KPIs and SLAs Executing program governance, conducting MBR/QBR/SDR and annual reviews with customer’s senior leadership Show less

  • Senior Technical Manager

    Jun 2014 - now

  • Technical Manager

    Nov 2011 - Jun 2014