Emmanuel Amodu

Experience

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  Lagos State Public Works Corporation (LSPWC)

  Jun 2014 - Nov 2014

  Industrial Training (Asphalt Production Yard)

  Regular Inspection: Conduct daily, weekly, and monthly inspections of the machines to identify any signs of wear, leaks, loose bolts, or damaged components. Addressing minor issues early can prevent major breakdowns later.Lubrication: Follow the manufacturer's guidelines for lubrication schedules. Proper lubrication reduces friction and wear on moving parts, enhancing the machine's efficiency and lifespan.Ensure that the heating system is functioning correctly to maintain the proper temperature of the asphalt mix.Maintain detailed records of maintenance activities, repairs, and replacements. This documentation helps in tracking the machine's performance and informs future maintenance schedules. Show less

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  Ajaokuta Steel Company Limited

  Jan 2017 - Nov 2017

  Nysc Place of primary assignment

  Participating in equipment installation and commissioning processes, ensuring proper setup and functionality.Performing routine inspections and maintenance on machinery and equipment to ensure optimal performance and prevent breakdowns.Planning and executing preventive maintenance schedules, adhering to industry best practices and safety guidelines.

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  United Bank For Africa PLC

  Sept 2018 - Sept 2019

  Team Member IT Care

  Facilitated client interactions and ensured seamless fulfillment of requirements by collaborating with various IT service delivery functions.Conducted thorough evaluations and analysis of user experiences with IT solutions/services, providing valuable feedback for improvement.Active Directory Access Administrator - managed user access and permissions, effectively creating, modifying, and granting access based on specific job roles or functions.Monitored and assessed service delivery performance metrics, producing comprehensive reports and dashboards for IT management using Microsoft Excel for analysis and PowerPoint for presentation.Delivered efficient IT Helpdesk and desktop support services across all branches of the organization, consistently meeting agreed Service Level Agreements (SLAs).Developed, maintained, and enforced policies, standards, and procedures for service desk and incident management, ensuring streamlined and effective operations.Utilized the Bank’s Group Response Portal (GRP) to generate daily reports tracking issues logged by branches, forwarding key insights to IT Managers for informed decision-making. Show less

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  Tek Experts

  Sept 2019 - Jan 2023

  Responsible for the technical training of new employees and also supporting the start-up of the Tek Experts Nigeria business across a range of activities as required. Maintain utmost discretion when dealing with sensitive topics.Contributed positively, effectively, and with a level of flexibility for the achievement of team goals and tasks, shares best practices with his colleagues. Worked with client representatives for the correct understanding, documentation, and implementation of the tools and processes for each team in the business unit.Assist / Engage with Microsoft Tech advisor if needed for escalation from technical & process perspectives. Worked as Primary Escalation Point of Contact with cases under severe business impact such to ensure service delivery quality along with good customer satisfaction. Collaborated with other teams and/or engineers for the resolution of complex problems, participating in escalation requests to foster faster resolution and better quality. Consulted across business operations, providing mentorship, and contributing specialized knowledge with expertise. Conducted regular reviews of existing cases from team members, share analysis results and propose suggestions accordingly.Met and drove continuous improvement for customer satisfaction levels from internal & external stakeholders. Developed and delivered training material to ensure technical and process knowledge in the team.Participated/drove team meetings, ad-hoc team huddles, and individual face-to-face review sessions with team members to conduct coaching, mentoring, best practice sharing, and knowledge transfer. • Contributes to the hiring process and verifies the technical knowledge and experience of the candidates. Worked on shifts to organize a team and secure service coverage as needed by the team/department. Complied with and executed additional tasks as directed by the team manager. Show less Help customers in the installation procedures of the windows operating system and assist customers in the download procedures of the windows operating system.Report trending issues with windows operating systems to the next level Microsoft engineers and delivered knowledge transfer and guidance to educate and inform customers about Microsoft products and servicesResolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zonesHandles billings and refunds for skype subscriptions and other related issues that have to do with accounts, and purchasesResolve 15+ technical issues on average daily for Microsoft products to increase productivity target from 80% to 95%.Resolve billing issues for Microsoft products (Skype) and assist with various subscriptions and managing payment methods.Perform troubleshooting and provide professional advice on the best plans that suit their wants and need. Show less

  • Technical Team Lead

    Feb 2022 - Jan 2023

  • Technical Support Engineer/Customer service representative.

    Sept 2019 - Jan 2022
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  SMS plc

  Jul 2023 - Feb 2024

  Customer Service Advisor

  Handled high call volumes while maintaining a friendly and patient demeanor, ensuring all customer inquiries were addressed thoroughly.Maintained accurate and detailed records of customer interactions and inquiries, utilizing the company's CRM system.Demonstrated in-depth knowledge of products/services, effectively conveying information to customers, resulting in improved customer satisfaction.Successfully managed and resolved customer complaints, turning negative experiences into positive ones and retaining customer loyalty.Demonstrated strong conflict resolution skills, effectively managing challenging situations with diplomacy and professionalism. Show less

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  Intrum

  Jun 2024 - now

  Customer Service Representative (Collections)

  In my current role at Intrum, I assist Argos customers with managing their Argos Card payments and inquiries. My responsibilities include providing tailored customer support, resolving payment-related queries, and guiding customers through creating affordable and manageable payment plans. By ensuring each customer's financial situation is considered, I help them maintain their economic well-being while meeting their obligations. My role requires a high level of empathy, attention to detail, and the ability to navigate complex financial scenarios to deliver effective and customer-focused solutions. Show less