Rodrigo Hackenhaar

Experience

• 

  Gamatec

  Sept 2010 - Dec 2011

  Computer Support Analyst

  Gamatec developes ondemand mobile software for sales force. -> Client Support;-> Implementation of systems;-> Customer training; -> QA;-> Requirements analysis;

• 

  Raffinato Softwares

  Sept 2012 - Nov 2020

  * Management of the company's data center (AWS);* Database management (RDS);* Creation and customization of BI's, currently in Qlikview;* Creation of queries for consumption in SQL Server;* Assistance in solving more complex problems (log analysis, SQL problem verification, etc);* Analysis of new features and system changes, documenting them with prototypes (screens) and technical description for development, taking into account business rules and marketing trends;* Conducting alignment meetings with operational managers to identify difficulties in the operation and develop strategies for mitigation and solution.* Product Owner sub-roles; Show less Raffinato is a software house that develops software for restaurants, bars and night clubs. In my first years in the company I worked with:-> Implementation of systems: * Creation, management and execution of small, medium and large projects and implementation processes;* User training in functions and concepts of: Financial (title, DRE, balance sheet, etc), Inventory (handling, adjustment, inventory, production, ABC curve), Electronic Invoice - NFE (Incoming, outgoing, return, rural producer, etc). In addition to training for waiters, cashiers, operational managers in sales functions, base reports and registrations;* Creation of written and digital materials for user training.-> Technical support:* Identify software problems to open issue tasks to fix;* Create SQL instructions to identify/solve system errors;* Implant and manage clients integrations with third part (Ifood, Uber Eats, etc); Show less

  • Research & Development Manager

    Feb 2019 - Nov 2020

  • Support and Customer Service Manager

    Sept 2017 - Feb 2019

  • Implementation Manager

    Feb 2016 - Sept 2017

  • Computer Support Analyst

    Sept 2012 - Feb 2016
• 

  Compass.uol

  Nov 2020 - Nov 2021

  Data Engineer

  Compass works with a lot of different kinds of client, where you are aloccated in a client to do jobs for some time and can be realoccated to another. I worked in 2 different projects: a new internal datalake for Compass and in PagBank with creating ETL proccess for CRM team;Main skills:• Development of dimensional models;• Analysis and creation of ETL processes using Redshift and S3;• Definition and construction of KPIs together with business users;• Creation of data load processes in the CRM tool (Oracle Responsys);• Creation of documentation for technical people and business users;• Using GitHub for code versioning;• Creation of dags in Airflow for orchestration of pipelines;• Use of agile processes on a daily basis; Show less

• 

  E31connect

  Nov 2021 - Oct 2022

  CIO

  e31connect is a startup that owns a software named Bocado, that have the goal to connect clients and workers.Main Skills:-> Hire and lead the tech team;-> Lead the product process;-> Organize and prioritize the backlog;-> Definition of measurements of success in data;

• 

  Fast Solutions

  Jun 2022 - Feb 2023

  Product Manager/Team Leader

  Fast is a Print Center. Focused in process of ETL to process a lot o terabytes per day.Main Skills:-> Lead the product process;-> Organize and prioritize the backlog;-> Make all the contact with theh company and manage the relationship;-> Lead the team to upgrade the software lannguage;

• 

  Compass UOL

  Feb 2023 - now

  • Agile Master

    Oct 2023 - now

  • Líder técnico

    May 2023 - May 2024

  • Business Intelligence Analyst

    Feb 2023 - May 2023