Rodrigo Hackenhaar

Rodrigo Hackenhaar

Computer Support Analyst

Followers of Rodrigo Hackenhaar442 followers
location of Rodrigo HackenhaarChapecó, Santa Catarina, Brazil

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  • Timeline

  • About me

    Squad Leader | Agile Master | Product Owner | Tech Lead | SAFe

  • Education

    • Universidade do Oeste de Santa Catarina

      2008 - 2013
      Bacharelado em Sistemas de Informação Tecnologia em Tecnologia da Informação/Sistemas da Informação
  • Experience

    • Gamatec

      Sept 2010 - Dec 2011
      Computer Support Analyst

      Gamatec developes ondemand mobile software for sales force. -> Client Support;-> Implementation of systems;-> Customer training; -> QA;-> Requirements analysis;

    • Raffinato Softwares

      Sept 2012 - Nov 2020

      * Management of the company's data center (AWS);* Database management (RDS);* Creation and customization of BI's, currently in Qlikview;* Creation of queries for consumption in SQL Server;* Assistance in solving more complex problems (log analysis, SQL problem verification, etc);* Analysis of new features and system changes, documenting them with prototypes (screens) and technical description for development, taking into account business rules and marketing trends;* Conducting alignment meetings with operational managers to identify difficulties in the operation and develop strategies for mitigation and solution.* Product Owner sub-roles; Show less Raffinato is a software house that develops software for restaurants, bars and night clubs. In my first years in the company I worked with:-> Implementation of systems: * Creation, management and execution of small, medium and large projects and implementation processes;* User training in functions and concepts of: Financial (title, DRE, balance sheet, etc), Inventory (handling, adjustment, inventory, production, ABC curve), Electronic Invoice - NFE (Incoming, outgoing, return, rural producer, etc). In addition to training for waiters, cashiers, operational managers in sales functions, base reports and registrations;* Creation of written and digital materials for user training.-> Technical support:* Identify software problems to open issue tasks to fix;* Create SQL instructions to identify/solve system errors;* Implant and manage clients integrations with third part (Ifood, Uber Eats, etc); Show less

      • Research & Development Manager

        Feb 2019 - Nov 2020
      • Support and Customer Service Manager

        Sept 2017 - Feb 2019
      • Implementation Manager

        Feb 2016 - Sept 2017
      • Computer Support Analyst

        Sept 2012 - Feb 2016
    • Compass.uol

      Nov 2020 - Nov 2021
      Data Engineer

      Compass works with a lot of different kinds of client, where you are aloccated in a client to do jobs for some time and can be realoccated to another. I worked in 2 different projects: a new internal datalake for Compass and in PagBank with creating ETL proccess for CRM team;Main skills:• Development of dimensional models;• Analysis and creation of ETL processes using Redshift and S3;• Definition and construction of KPIs together with business users;• Creation of data load processes in the CRM tool (Oracle Responsys);• Creation of documentation for technical people and business users;• Using GitHub for code versioning;• Creation of dags in Airflow for orchestration of pipelines;• Use of agile processes on a daily basis; Show less

    • E31connect

      Nov 2021 - Oct 2022
      CIO

      e31connect is a startup that owns a software named Bocado, that have the goal to connect clients and workers.Main Skills:-> Hire and lead the tech team;-> Lead the product process;-> Organize and prioritize the backlog;-> Definition of measurements of success in data;

    • Fast Solutions

      Jun 2022 - Feb 2023
      Product Manager/Team Leader

      Fast is a Print Center. Focused in process of ETL to process a lot o terabytes per day.Main Skills:-> Lead the product process;-> Organize and prioritize the backlog;-> Make all the contact with theh company and manage the relationship;-> Lead the team to upgrade the software lannguage;

    • Compass UOL

      Feb 2023 - now
      • Agile Master

        Oct 2023 - now
      • Líder técnico

        May 2023 - May 2024
      • Business Intelligence Analyst

        Feb 2023 - May 2023
  • Licenses & Certifications

  • Volunteer Experience

    • Exchange Coordinator

      Issued by AIESEC on Feb 2010
      AIESECAssociated with Rodrigo Hackenhaar