Jeffrey Jordan

Experience

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  Chili's

  Dec 2003 - Jul 2012

  Lead Manager

  Operations manager in multiple restaurant locations throughout Georgia and East Tennessee, including forecasting, ordering, controlling costs, and scheduling all staff members. Ensured superior customer service by properly allocating resources during peak times, while recognizing cost savings during slow season timeframes. Responsible for P&L in locations delivering more than $3 million in annual revenue. Leveraged customer service skills to resolve all guest issues and mentor junior managers and staff to exceed expectations. Show less

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  Mid South Restaurant Group LLC

  Jul 2012 - Apr 2013

  General Manager

  End-to-end oversight of restaurant locations while the infancy of the concept through construction, grand opening, and day-to-day operations. Established and cultivated meaningful relationships with vendors and contractors, negotiating contracts, ensuring all milestones met, and the completion of projects within budget. Responsible for procuring equipment and materials per franchise guidelines totaling more than $.5 million, as well as full-cycle recruitment of over 30 staff members, team leads, and assistant managers. Show less

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  McMaster-Carr

  Apr 2013 - now

  Distribution Specialist

  Manages order fulfillment and stock for more than 375,000 industrial supply products across multiple warehouse departments. Leverages expertise from previous assignments in multiple operational processes to collaborate across all functional areas, focusing on enhancing the customer experience and smooth flow of work. Trains and coaches all staff in both onboarding and post-review development. Maintains strong internal and external relationships to increase operational productivity, minimizing work-in-process, and achieving desired results. Performs all duties at extremely high standards, exceeding all expectations, while ensuring compliance with safety standards and regulations in all departments overseen. Show less