Chris Marchwick

Experience

• 

  Discover Financial Services

  Aug 1998 - Aug 2000

  Senior IT Administrator

  My duties as LAN Admin included the implementation, migration, and maintenance of new and existing client/server network infrastructures. Duties included;* Client/Server Administration - Windows, Unix, OS/2* Network Administration - Cisco* Desktop Support* Legacy Phone Systems Administration- Aspect, ROLM

• 

  Prolink

  Jan 2000 - Jan 2001

  Lead Installer / Project Manager

  As a Project Manager and Lead Installer, I was responsible for ensuring that the products and services ProLink offered were delivered on time and within budget. Project installation included logistical coordination of equipment and product delivery as well as technical design and implementation. Managerial duties were necessary to coordinate technical staff for the task of installing golf cart computer systems.Skills utilizedGlobal Position System Receiver installationMicrosoft Windows Client/Server AdministrationCisco Network ConfigurationAuto-CADPhotoshop Show less

• 

  Discover Financial Services

  Jan 2001 - now

  Responsible for collaborating with Value Steam Architects and stakeholders to define and deliver their specific infrastructure needs. Work with the Enterprise Architecture and Infrastructure Services product teams to identify, prioritize and deliver capabilities that meet the needs of Value Stream business goals. Single point of contact for all Enterprise Architecture and Infrastructure Services for all members of the Value Stream, facilitating the delivery of needed capabilities, including new capability designs, existing capability implementations, and problem resolution escalation. Share and promote infrastructure vision, capabilities and patterns. Work with multiple value stream aligned engineering teams to deliver complex infrastructure solutions that add value through product capabilities. Define scope for features and user stories in collaboration with Cyber Security, Enterprise Architecture, Infrastructure Services, and the Value Streams to execute product vision. Show less Assisted the adoption and operationalization of Kubernetes by Discover Financial Services. Helped to mature the day to day operations of the Kubernetes platform based on common patterns found throughout the enterprise. Helped with backlog creation and refinement for the Tupperware SRE team to ensure enterprise standards were understood and implemented. Helped to drive Agile way of working and a DEVOPS mindset to ensure teams were prepared to handle enterprise level operations. Worked with Tupperware leadership to improve processes and ensure designs could withstand the rigors of Discover Financial Services expectations in regards to operationalization of the platform. Established on call rotation and incident escalation framework to ensure 24/7/365 support for the platform. Designed and implemented automation that increased accuracy and timeliness of platform onboarding activities. Assisted SRE’s during incidents by handling common RRT tasks and escalations so that the engineers could focus on incident triage and resolution. Establish common pattern to report, track, and follow up on incidents in order to apply any learnings to improve platform operations. Show less Tasked with maturing the operations and SRE efforts of the Discover Financial Services Pivotal Cloud Foundry platform (PCF). Worked on all aspects of the PCF platform including day to day operations, upgrades and patching, and feature design and implementation. This work focused on technical support issues, including proactive technical support, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the value streams complex and often mission-critical environments. Communicated regularly with consumers to improve their knowledge of their architecture to develop support plans, upgrade plans, and status reports recognizing their priorities, challenges, initiatives, and potential areas for improvement. Innovated and improved performance around product requirements, enhancements, process improvements, and industry best practices. Established on call rotation and incident escalation framework to ensure 24/7/365 support for the platform. Designed and implemented automation that increased accuracy and timeliness of platform onboarding activities. Show less Focused on all aspects of the product lifecycle for the Discover Financial Services deployments of Tomcat, Jboss and Apache. Worked as the product owner for these technologies to ensure the backlog was up to date to support upgrades, patches and feature enhancements. Collaborated with Level I and Level II support teams to ensure efficient knowledge transfer so the products were supported properly. Created feedback loops with consumers of the products to groom feature enhancements. Responsible for capacity planning and financial tracking for licensing. Product vendor relationship management. Show less Worked to ensure the Discover Financial Services Phoenix call center data centers were highly available and operational to support the needs of the business. Helped with datacenter physical layout and design implementation through racking, cabling and administrative support duties of the datacenter hardware. This hardware included compute, storage, network, and telecommunications infrastructure. Worked with business to ensure agents were able to perform their job duties to ensure Discover Financial Services customers received the quality service we are known for. Show less

  • Product Manager - Site Reliability Engineering

    Mar 2019 - now

  • Consultant – OCP Engineering / Tupperware

    Feb 2018 - Mar 2019

  • Site Reliability Engineer – Cloud Application Services

    Jan 2015 - Feb 2018

  • Middleware Engineer – Managed Middleware Services

    Dec 2012 - Dec 2014

  • Middleware Site Reliability Engineer – Middleware Integration Services

    Mar 2008 - Dec 2012

  • Middleware Operations – Managed Middleware Services

    Jan 2005 - Mar 2008

  • Data Center Operations Engineer – Phoenix Business

    Jan 2001 - Jan 2005