Faysul Ahmed

Experience

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  Senses For The Blind

  Nov 2013 - Nov 2014

  Volunteer Staff

  I volunteered working as a shop assistant which introduced me to core customer service skills. Tasks included working on the till, managing new incoming stock and keeping the shop floor tidy. Whilst working on the till many difficult situations raised which got dealt with in a professional matter.

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  Domino's

  Jan 2014 - Sept 2019

  Shift Supervisor

  When I arrived at Dominos Pizza I was responsible for taking customers orders for a month, alongside with a new receptionist. As the first week went by, my manager observed me, comparing me to a colleague and recognised that I had the potential by looking at passion and engagement in the job. So they decided to train me onto other sections of the shop. After a year of progress, I was also put in charge of customer complaints via telephones and email, counting and ordering stock, in charge of creating scheduled rota for staff, delegating tasks for each individuals, cashing up end of day tills and banking. My contributions within this job role meant that staff became motivated to complete their tasks on time and the shop became more organised. Though, studying final year at university became stressful so I dropped my hours and position so there were less responsibilities in order to focus on my studies. Overall, it has helped me find what I am capable of in just a short amount of time. Show less

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  Marks and Spencer

  Dec 2014 - Jan 2015

  Customer Service (Clothing)

  During my Christmas break after first year of university. I obtained the job as customer assistant at Marks and Spencer, as well as still working at Dominos Pizza. I worked in the clothing department for 3 weeks, learning new sales techniques, supervising changing rooms and keeping the shop floor clean and tidy. This enabled me to further my customer service skills as I was able to keep customers happy, reccomend clothing for Christmas presents and multi-task alone as some days included very busy periods with very little staff. My main responsibilities included running the tills, stock replenishment and supervise changing rooms.worked in a large food hall with 40+ other staff with many responsibilities. I was always extremely driven to fulfil all my jobs to my best abilities. This therefore enabled me to gain regular recognition from managers and customers for my consistent welcoming and friendly manor and my ability to get on and engage with everyone.My main responsibilities included customer service, running the cash register and stock replenishment. Show less

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  Marks and Spencer

  Dec 2015 - Jan 2016

  Customer Service (Food)

  During my Christmas break in second year at university I got in contact with my previous manager, who offered me the job without re-training as they recognised my skills and passion. Again working a second job, as still remaining at Dominos pizza. Though, this time I asked to change departments as I was keen to learn new skills so I was transferred to the food department which was much busier, especially through Christmas period. My role included welcoming customers, assist them with any enquiries, replenish stock and using the tills. As Eastbourne is well known for being the town full of elderly people, a lot of extra assistance was needed so many of the times I went the extra mile to help customers. This wouldn't of been done without my previous experience with volunteer work, where there were similar situations arrived. Show less

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  K2 Indian Restuarant

  Aug 2018 - Sept 2018

  Bartender

  I volunteered to help a family friend. This role came naturally with very little training was needed due to previous skills learnt with serving customers, taking phones calls/orders and booking tables. Even though originally it was to help a family friend out, many skills were learnt along with it such as how to serve alcoholic drinks, and serving food to tables as a waiter was introduced.

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  HMP

  Sept 2019 - Aug 2021

  Prison Officer

  ● Supervise, manage and control prisoners lawfully, safely and securely● perform security checks and search procedure on prisoners, staff and visitor● escort prisoners on external visits, to hospital or funerals for example● advice and counsel prisoners and make sure they have access to professional help if needed● deal with incidents as the 'first on scene' and work as part of a team to resolve the issues.● employ authorised physical control and restraint procedure where appropriate● provide appropriate care and support for vulnerable prisoners and those at risk of self harm● prepare relevant reports and documentation for managers/quality checking purposes● maintain and update records and write prisoner reports Show less

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  Domestic & General

  Aug 2021 - Jan 2022

  Customer service and Sales Representative

  • Deal with billing queries, engineer queries, quotes for care plans, replacement options and customers changing account details. • Build rapport with customers, get to know their individual needs and put their interests first • Provide peace of mind by finding the right solution for every customer• Upselling services and monthly/annual deals to customers

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  Enterprise

  Jan 2022 - now

  • Provide exceptional customer care• Managing and developing a team of 7 Management trainees• Identify and establish new business relationships in the marketplace for fleet and revenue growth• Manage P&L statements• Responsible for branch accounts, including chasing unpaid invoices• Selling and providing our protection packages to give customers peace of mind• Informing our different lines of transportation we provide

  • Assistant Manager

    Jul 2023 - now

  • Assistant Manager

    Mar 2023 - Jul 2023

  • Management Assistant

    Jan 2023 - Mar 2023

  • Graduate Management Trainee

    Jan 2022 - Jan 2023