Jessica Osborn

Experience

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  Icon Live Ltd

  Oct 2007 - Mar 2008

  Display Assistant

  My role at Icon Live Ltd. was part time during Sixth Form. I worked independently and was responsible for replenishing and maintaining jewellery displays. I also had to follow plans for new displays which gave me a flare for attention to detail.

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  TK Maxx

  Mar 2008 - Jun 2013

  Sales Associate

  I worked in my role at TK Maxx for five years which began as just weekends during Sixth Form and University but progressed into more hours since I graduated in May 2012. Over these years the position taught me a number of transferable skills that I am constantly developing. I was responsible for operating cash registers quickly and efficiently, handling customer complaints, answering the phones and fitting room assistance. I was also responsible to maintain and replenish stock, this has taught me organisational skills and time management as we are allocated a certain amount of time to carry out certain tasks. As well as this, it taught me how to work independently to meet a goal as part of a team. My role gave me great customer service skills and taught me how to handle irate customers when necessary. Show less

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  The Walt Disney Company

  May 2011 - Aug 2011

  Attractions

  For my first International College Program with the Walt Disney Company, my role was in attractions. I was working in two theatres, both playing very popular and in demand shows, I also worked in parade audience control. This position required me to be responsible for independently opening up and closing down theatres whilst following very specific procedures which required an eye for attention to detail. It was also important that when opening theatres, everything was ready by the time the theatre opened for the first show of the day. This helped me develop my time management skills and taught me how to work efficiently under pressure. Another part of my role included monitoring guest flow in theatres and during parades which demanded me to be assertive and observant at all times. I was also a point of contact for guests with any queries about the whole of the Walt Disney World Resort and offered great guest service and any information they needed. Show less

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  The Walt Disney Company

  Jun 2012 - Aug 2012

  Quick Service Food & Beverage

  I worked at Magic Kingdom as part of the Disney International College Program throughout the summer of 2012. My role was in outdoor foods serving ice cream, drinks and popcorn to the park guests. During this position I was responsible for following very specific procedures when opening up and closing down beverage carts in timely and efficient manner. I was serving hundreds of guests per day which taught me how to work well under pressure during peak season in a very busy holiday resort. I was also interacting with guests and fellow cast members from all over the world, many who did not speak English as a first language. This taught me how to successfully interact with people when there was a language barrier whilst at the same time giving great guest service. My time here also required me to work up to seventy hours per week which demanded me to be driven and committed to my role as there were very early starts, late finishes and fourteen hour shifts. Show less

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  The AA

  Jun 2013 - Mar 2015

  In April 2014 I joined the AA’s Social Media team. This new role brought many new challenges. In a short space of time I learned the product knowledge for multiple services from the AA. I advised on these and sold the products to customers over an online web chat. In addition to web chat, the social media role also included me running the AA Driving School Facebook page, monitoring Twitter and Facebook feeds, blogs and forums. This involves proactively seeking online complaints from many members and making sure their complaint is escalated and resolved by liaising with the appropriate team. I also read members reviews on the AA website and respond to them accordingly, whether it’s replying to a positive comment or inviting members who have not been happy with the service to get in touch. Whilst managing the AA Driving School Facebook page, I have been able to lead a number of campaigns for new offers and competitions. Leading these campaigns involved me working closely with the AA’s Marketing department and the Brand Manager of the AA Driving School. When running the page, I developed my own content calendar where each day of the week would have a theme and I would design posts for each day two months in advance. I came up with the ideas for the themed days and carried out thorough research accordingly for the content of each post. I also needed to consider when to post the content, for example, the time of day most people are going to see it before it is lost in social media news feed. An important part of managing the page was monitoring the analytics so I could track how well a particular post or campaign was doing and use the statistics to my advantage for future projects. Show less I worked for the AA for nearly 2 years. Whilst doing so I have gained valuable experience and learned many skills over different departments in the company. I started as a customer advisor in the call centre where I handled calls from new and existing members. The calls could range from amendments on memberships, upgrades, new businesses and complaints. As part of my role, I worked towards targets on a daily basis set by the business. These included new leads as well as cross and up-selling with existing members. Show less

  • Social Media Representative

    Apr 2014 - Mar 2015

  • Customer Service Representative

    Jun 2013 - Apr 2014
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  FMG Ltd

  Mar 2015 - Dec 2015

  Legal Services Representative

  In my role at FMG, I was responsible for investigating insurance claims and deciding who is at fault in an incident. Once the decision has been made, it was my job to contact the involved parties to make arrangements to repair their vehicle. It was a very pro active role as I was required to use my initiative and obtain all necessary information throughout a claim. I worked in a small team of five people and working together was imperative in order for us to achieve our goals so it was important we are in constant communication with each other. Every day I spoke on the phone to people who speak different languages, have different dialects and it was my responsibility to find a way to break a language barrier if necessary. Another big part of my role was sales. I spoke with customers and expresses the benefits of utilising the services we offered in order to proceed through to a sale. Show less

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  Sky

  Jan 2016 - now

  Managing a portfolio of different agencies including independent agencies and global groups. Identifying suitable targeting options for a vast range of different advertisers. Upselling and identifying other opportunities within Sky Media eg. Spot, VOD, Sponsorship, AdVance when AdSmart may not be suitable. Going out to agencies to present AdSmart and its capabilities with any new offerings. Keeping all agencies up to date with new opportunities relating to AdSmart. Manage campaign planning, activation and delivery. Build and maintain relationships with agencies as well as the internal team in Manchester and London. Proactively generate revenue by identifying brands not carried and lapsed advertisers. This is done by sending relevant opportunities, proposals and case studies to prospective clients. Assist and step in for Sales Manager with revenue forecasting and dialing into weekly meetings with the London team. Develop and motivate sales assistant so they feel empowered to do their role. This is done by having regular catch ups and one to ones. Negotiating sales deals with advertisers to build revenue and relationships and encourage repeat spending. Use a number of different systems to track revenue and manage campaigns. Assist Sales Manager with any billing or invoice queries from clients. Show less Assisting sales executive by updating campaign delivery reports and sending them to clients on a regular basis. Effectively managing campaign delivery. Completing post campaign analysis's for completed campaigns and sharing these with clients. Following up with clients regarding campaign feedback and performance and discuss any potential future activity. Understanding pricing runs and assisting sales executive with proposals. Managing and updating campaign checklist on a daily basis to ensure campaigns are executed smoothly from approval. Ensure that each stage in the campaign set up process is completed by the time required. Build relationships with internal team in London and with agencies alike. Show less

  • Advanced Advertising Manager

    May 2020 - now

  • AdSmart Executive

    Feb 2017 - May 2020

  • AdSmart Assistant

    Jan 2016 - Feb 2017