Mohd Irfan Khan

Experience

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  The Oberoi Group

  Jul 1999 - Mar 2000

  Guest Service Associate - Room Division

  Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.

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  Hotel Nikko San Francisco

  Apr 2000 - Aug 2003

  Team Leader - Room Division

  Responsibilities Included: assisting Executive in operations management and Assistant Managers in pre-opening and various day-to-day operations activities such handling help desk, coordination with all operational department, store requisition, purchase indent, departmental all equipment upkeep, all department keys, lost and found receiving and distribution, duty roaster, maintaining ongoing training record of room division, laundry and linen room personnel, and vendor management in the department. Show less

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  Claridges Collection

  Aug 2003 - Dec 2008

  Department Head - Room Division

  Responsibilities included: directing and managing the overall functional management of housekeeping for enhancing operational efficiency & optimizing resource optimization. planning, controlling Coordinating and planning hotel renovations, hotel pre-opening and housekeeping operations set-ups on various locations in India.

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  Choice Hotels International

  Dec 2008 - Jul 2009

  Department Head - Room Division

  Responsibilities Included: Directing, Planning, coordinating, and controlling the various activities in the pre-opening and housekeeping operations set-up, Policies and Procedures, overseeing and directing all aspects of the startup of the entire hotel including material, manpower and handover from projects.

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  Best Western Hotels & Resorts

  Jun 2010 - Jul 2011

  Department Head - Room Division

  Responsibilities included: Directing, executing and coordinating the various activities in the hotel pre-opening such as material selection and handover from projects. Directing and overseeing all aspect of the start-up and streamlines operations of housekeeping & front office and placed Policies and Procedure,

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  HYMN Hospitality Services Pvt. Ltd. Gurgaon

  Oct 2011 - Sept 2013

  Operations Manager

  Responsibilities included: planning, directing, and coordinating the various activities in execution hotel pre-opening and hotel operations, recruiting and training staff, enforcing, safety standards, provide lodging and accommodations to travellers and addressing guest complaints.

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  Crimson Hotels

  Oct 2013 - now

  General Manager Operations & Support

  Responsibilities included: planning, directing, coordinating the various activities in Pre-opening and operations set-ups as per the brand standards of various brands of crimson hotels in India. Implementations and maintain brand standards, client servicing and support system, Management restructuring, streamline operations and procedures, quality controls, selection of equipment and negotiations and quality process.