John Ray

Experience

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  University of California, San Diego

  Jan 1999 - Mar 2005

  Programmer Analyst II

  Provide a variety of administrative, instructional, and research computer systems support for Jacob's School of Engineering, the School of Engineering departments, California Institutes for Information Technologies and major Research Units. Provide various levels of software analysis and development, general consulting, system hardware and software configuration and maintenance, systems and applications program installation, peripheral device installation and maintenance, general system and network troubleshooting and repair. Show less

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  Jack in the Box

  Jul 2007 - Mar 2013

  RTS Analyst

  Responsible for receiving and documenting basic calls through REMEDY on technical issues reported by restaurant personnel and other CSC departments. These include POS system, BO systems, CBT, Food Safety Equipment, Satellite Network and other Electrical Equipment. Respond to general questions and troubleshoot the cause of restaurant equipment and/or system problems and/or failure utilizing Satellite network, VNC and PCAnywhere. Also communicate necessary information and order parts or dispatch an onsite technician as needed. Educate and train customers based on system maintenance and troubleshooting procedures. Show less

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  EcoATM

  Dec 2014 - Mar 2015

  Technical Support Agent
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  Jack in the Box

  Mar 2015 - now

  Support Analyst

  ALERT LOGIC ADMINISTRATION• Responsible for the Administration of the Alert Logic console to ensure all protected hosts and log sources are checked for anything that is not in "OK" status.• Review Agent deployment in the Alert Logic console for agent assignment and offline agent cleanup.• Run BigFix Web Reports to identify malfunctioning agents and remediate.• Review Alert Logic Alert Notifications for Security Events, Incidents, and Escalations whenever a threat or an attack is detected within the JIB environment.• Create and assign Internal Incident cases to JIB departments for investigation and remediation.• Run Alert Logic Source Log queries to assist departments by retrieving information for Incident review and resolution. • Review the Monthly Service Report and Monthly Log Review Summary.• Maintenance of User/Group accounts. FILE INTEGRITY MONITORING (FIM)• Review JIB and Qdoba FIM daily report by comparing files to the JIB and Qdoba baseline databases for any Suspect Files.• Create Service Now Incidents for JIB and Qdoba Suspect Files found and assigned to Departments for validation or remediation.• If Suspect Files are found to be valid, files are added to baseline database with date, description, validated by, and Service Now Incident number.PROJECTS• Participated in the IRIS 4.0 and Conversational Ordering 3.0 rollout to production JIB Restaurant POS systems.• Member of the Network Qdoba Level 2 team which served as a liaison between the Hughes Network and the Restaurant Technical Support Group helping resolving network/technical issues.ACHIEVEMENTS* AWS Certified Cloud Practitioner* AWS Certified Solutions Architect - Associate* FORTINET Certified NSE 2 Network Security Associate Show less