Joe Dwelley

Experience

• 

  Fidelity Investments

  Jan 2003 - Jun 2021

  Business manager for technology modernization program, including cloud transformation of back-office systems.• Converted team’s key customer support system to cloud without service interruption by assessing and prioritizing functionality, balancing phased approach until changeover.• Optimized backlog data gathering processes, improved work completion forecasting accuracy, shortened reporting cycle from 8 hours to 30 minutes.• Obtained AWS Cloud Practitioner and Microsoft Azure Fundamentals certifications, mentored business associates, imparting cloud knowledge with peers. Show less Charged with maximizing value of digital products (Fidelity.com and NetBenefits.com), while also championing Agile transformation.• Consistently achieved high Agility Maturity Assessment scores after being chosen by Executive Vice President to fulfill new Product Owner role, during challenging transition from Waterfall development methodology to Agile. • Increased Agile squad productivity, adding 24 velocity points per sprint by assessing quality assurance procedures, recommending, and gaining buy-in for enhancements. • Saved scrum master 12 hours weekly by designing JIRA dashboards, producing self-service reports for management and stakeholder audiences. Show less Project and program manager, influenced competitor project teams to propagate data onto Fidelity’s open architecture platform. • Accomplished 10% increase in client satisfaction scores by advancing breadth of digital information available to customers via partnership with some of the world’s largest investment management firms. • Instituted golden record of master investment product data across company, decreasing data errors 25% and decommissioned 10 databases by managing project team of 30 combined onshore and offshore associates. • Avoided noncompliance fines and penalties by leading an offshore project team of 12, beating a 10-month deadline, fulfilling new Securities and Exchange Commission mandated regulations for 401(k) retirement plans. Show less

  • Senior Business Consultant

    Jan 2020 - Jun 2021

  • Product Owner

    Jan 2018 - Jan 2020

  • Project Manager

    Jan 2008 - Jan 2018

  • Software Quality Control Manager

    Jan 2006 - Jan 2008

  • Director of Risk Management

    Jan 2003 - Jan 2006