Eva González

Experience

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  BC TOURS & SHIPPING

  Feb 2009 - Dec 2009

  Check in Agent

  Check-in agent and assistant to the cruise passenger. Checking-in, information and boarding tasks for the Norwegian Cruise Line in the Port of Barcelona.

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  Costa Crociere

  Jan 2010 - Aug 2010

  Booking Agent

  Giving attention to the Spanish travel agencies in order to sell the product, give availability, quotations, making reservations and managing them, contacting the head office in Geneva in case of special services and needs. Other tasks: back office tasks, receiving calls of direct customers about inquiries and prices, and so on.

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  Toerisme Vlaanderen

  Jun 2011 - Nov 2011

  Internship

  Internship at the tourist office of Belgium: Brussels and Flanders in Barcelona. Managing the email, giving information and attention to the public, offering maps and leaflets, giving directions and advice. I also helped the online projects department doing tasks such as updating the Facebook page and helping with online draws. In the trade department I helped updating the contacts database, organizing meeting events. In the press department, clipping tasks, checking articles and contacting media agencies for advertising. Show less

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  Costa Crociere

  Dec 2011 - Nov 2012

  Booking Agent

  Giving attention to the Spanish travel agencies in order to sell the product, give availability, quotations, making reservations and managing them, contacting the head office in Geneva in case of special services and needs. Other tasks: back office tasks, receiving calls of direct customers about inquiries and prices, and so on.

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  Abba Hotels

  Dec 2012 - Jun 2014

  Reservations department

  Reservations department in the head office of Abba Hotels, in Barcelona. - Customer attention by phone and email, giving information about the hotels, offering availability and prices, making reservations and managing them.- Dealing with direct customers, travel agencies and companies.- All kind of rates loading in the PMS, contracts with tour operators and agreements with companies.- Group reservations management.- Database updating (direct customers, travel agencies and companies).- Updating loyalty program and follow-up.- Extract the daily statistics of hotel occupation and prices. Show less

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  Único Hotels

  Jul 2014 - Apr 2016

  Reservations at Grand Hotel Central 5*

  - Responsible for individual reservations. - Customer attention over the telephone and email to direct customers, tour operators, travel agencies and companies. Answering all clients requests concerning hotel information and reservation enquiries. Problems solving.- All kind of reservations management: FIT, BAR, RACK, contracted rates from allotment and free sale, special offers, etc. Reservations acknowledgement, introduction, revision, amendments, cancellations, etc. - SPG (Starwood Preferred Guest) initial set up. All rates update in channel manager Valhalla, daily modifications according to the hotel strategy. Reservations management.- OTA's extranets and channel managers management (Siteminder, Synxis and Valhalla) according to the hotel strategy. Sales opening and closing, adding or removing room inventory and applying stay restrictions.- TTOO's extranets management. Adding or removing room inventory for freesale, providing extra allocation when possible, closing allotment requests and follow up.- Payment control, checking wire transfers with accounts department, invoice closing. - Non-Refundable rates and late cancellation charges.- Identifying fraudulent reservations and ensuring all reservations are guaranteed: preauthorizing credit cards and follow up.- No-Shows management.- Special requests management.- Group reservations management.- Meeting rooms reservations management. Show less

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  Ohla boutique hotels

  May 2016 - Jan 2018

  Revenue & Reservations

  Ohla Eixample hotel opening on April 2016.Ohla Eixample hotel and Ohla Barcelona hotel: All channels management (own websites, channel manager, OTA's extranets and PMS) according to each hotel strategy: - Daily inventory update - Sales opening and closing- Daily price management and update - Lastminute deals- Stop sales execution- Stay restrictions application - Daily reports and analysis concerning occupancy, ADR and RevPar. - Daily competitors report and analysis.- Daily pick up report.- Once per week On The Books and comparative to the budget report and analysis.- Relationship building and maintenance with partners. - Contracts management.- Promotions, special offers and packages creation.- Mapping for new partners, or new rateplans in the channel manager for integration into PMS.- New rates (i. e. negociated rates) creation and loading.- Accurate reservation system information maintenance (including segmentation).- Reservations management: new reservations confirmation, update, cancellation.- Customer attention by phone and email for doubts clarification, providing information, and converting quotations into direct reservations.- Small groups quotation, confirmation and management.- Promote direct reservations.- Assure all reservations are guaranteed. Show less

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  Rinovo Consulting

  Jan 2018 - Jun 2018

  Revenue Manager

  Revenue Manager in charge of several hotels within the country (from small summer vacational hotels to luxury bigger ones) and 2 vacation rental homes companies (in Barcelona and Canary Islands). Responsible for revenue strategy, yield management, also providing revenue information and producing reports for the owners.

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  HiGuests

  Dec 2018 - Oct 2019

  Revenue Manager

  Revenue Manager based in Barcelona, in charge of +100 independent vacation rental homes at Dubai's main areas.Daily data analysis (trends, market analysis, origin of customers, channels, lead time, lenght of stay, seasonality, events, market occurrences, competitors), forecasting, strategy implementation, dealing with main suppliers, searching for new partners, visibility and sales boosting, promoting direct, corporate and long term stays, monthly reports for each apartment performance (including revenue and online reputation information). Show less

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  Ona Hotels

  Oct 2019 - Nov 2022

  Cluster Revenue Manager

  Cluster Revenue Manager that has been in charge of properties located on several areas around Spain: from Balearic islands, Canary Islands, Costa del Sol, Costa Blanca and Barcelona.Responsible of hotel performance in terms of pricing, occupancy and total net revenue, maximizing the profitability (GOP).Daily tasks from hotel pricing and yielding strategy, main KPI's follow-up, reporting, looking for trends and patterns, compset pricing follow-up, Channel mix optimization, preparing annual budget, forecasting and other analysis. Working closely to marketing, sales, reservations and operations departments. Show less

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  The Net Revenue

  Dec 2022 - now

  Senior Revenue Manager