Charles Pear

Experience

• 

  Triple Play

  Jun 2015 - Jun 2016

  Customer Service Representative

  Responsible for customer safety, customer sales via POS, and basic facility maintenance.

• 

  Target

  Nov 2016 - Mar 2021

  Warehouse Logistics Specialist

  Responsible for overseeing daily warehouse operations and warehouse inventory management. Skilled in establishing and maintaining procedures to increase operational effectiveness as well as supervising the receiving, storage, and shipment of goods. Capable of tracking inventory levels to maintain proper safety stock and monitoring equipment usage/distribution to ensure steady workflow through the utilization of a variety of warehouse management systems. Able to manage any logistical challenge by efficiently engaging with internal and external stakeholders such as suppliers, customers, and colleagues. Devoted to delivering extraordinary customer service, upholding the highest standards for health and safety, and consistently improving systems to boost productivity. Show less

• 

  Kuehne+Nagel

  Mar 2021 - now

  Handle escalations from air and sea operation teams for general, hazmat, temperature control, letter of credit, direct IATA, carnet, and project shipments. Handle escalations from clients on in-transit shipments. Resolve customer freight invoice disputes between accounts receivable and client third-party accounts payable teams. Manage Corrective Action Preventive Action (CAPA) processes for non-conformance. Author and maintain client Master Operational Procedure (MOP) documents. Update and train global operation teams on client MOP documents. Maintain internal and external contact matrices. Complete lane risk analysis on all global trade lanes handled for the client. Lead digital solution projects for clients including report maintenance, dashboard maintenance, API integration, EDI integration, and AI automation. Assist internal teams with identifying opportunities to decrease shipment lead time for the client. Manage client freight claims with third-party insurance brokers. Direct efforts to maintain high data quality standards for the client. Prepare and host Quarterly Business Reviews with clients. Collaborate with other internal account managers on weekly performance review conference calls. Source value-added business development opportunities to the customer and implement those opportunities. Coordinate ad hoc quoting requests with internal teams and secure approval from clients on ad hoc quotations. Assist internal teams with rate contracts and lead time negotiations. Ensure United States shipments for clients comply with Transportation Security Administration (TSA) regulations. Review quality agreements, master transportation service agreements, and power of attorney documents with clients to ensure accuracy and currency. Create and maintain shipment monitoring alerts for clients. Show less Responsible for creating and maintaining productive customer relationships, fostering revenue growth, and providing exceptional customer service. Adept at developing and maintaining critical account connections through the use of CRM tools, logistic product branding skills, and sales/negotiating skills. Capable of providing clients with practical supply chain business solutions through use of data analysis tools, transit reports, supply chain planning/forecasting, and network optimization. Experienced with sourcing vendors, administrating quality assurance efforts, and engaging in risk management/mitigation. Proficient in using expense analysis and expense reduction techniques to guarantee effective and profitable operations. Adept at upholding KPIs, maintaining accurate SOPs, and developing training programs to drive business integrity. Competent in identifying new automation opportunities and keeping abreast of market trends to help maintain client's competitive edge. Show less Responsible for coordinating and executing airfreight operations for a range of clients while ensuring timely delivery of shipments. Experienced in negotiating with suppliers, developing new supply chain strategies, and implementing efficient, cost-effective solutions for clients. Adept at working in fast-paced, deadline-driven environments, and able to execute multiple simultaneous tasks. Supported clients with strong interpersonal skills and an unwavering commitment to delivering outstanding customer service. Proficient in use of the Microsoft Office Suite and proprietary logistics database software. Expertise in topics such as financial documents, supply chain documents, Incoterms, IATA dangerous goods regulations, TSA regulations, OSHA regulations, and import/export customs regulations. Show less

  • Global Account Executive

    Jan 2025 - now

  • Account Manager

    Jan 2023 - Dec 2024

  • Airfreight Coordinator

    Mar 2021 - Dec 2022