MUHAMMAD AZHAR

Experience

• 

  Pakistan Steel Mills Corporation

  Jun 2011 - Jun 2011

  Internee

  Understanding and observation of different procedures used throughout the plant and comparison of techniques used now and then, in the following departments:- Electronic Development Cell (EDC)- Steel Making Department (SMD)- Hot Strip Mills (HSM)- Power Distribution Network (PDN)- Engineering Labs

• 

  NIB Bank

  Jul 2013 - Jul 2017

  Network Engineer

  • Troubleshooting and resolving operational issue and ensuring maximum uptime.• 24x7 network support in coordination with Vendors for data / voice related issues in Head Office as well as all branches and offsite ATMs across the country.• Resolving network related issues and providing support for connectivity of Core Banking Systems (T24), Treasury operations & Alternate Delivery Channels (ADC) like 1Link, Euronet, Internet Banking, POS for seamless services• Conducting UATs for different products and projects related to banking indusrty• Remotely configuration of devices at Regional Offices in case of device failure in North & Central region of the country• Reporting to management for Power & Network related issues for more than 180 branches / locations across the country on daily and Monthly basis• Monitor network performance and nationwide connectivity of branches, collection offices, DC, DR Site and Head office by using Solarwinds Orion NPM..• Maintaining inventoryof all Network related devices dispatched, placed or replaced in Data Center, branches / locations across the country& maintaining backups of all running devices• Setup, installation & support to RSA SecureID based VPN users• Recommend changes to improve network configurations so as to ensure maximum uptime• Successful DR Drill execution; also played a major role in the Fail-Over process of the production Show less

• 

  MCB Bank Limited

  Jul 2017 - Aug 2022

  • Hands-on experience of Cisco Unified Call Manager (CUCM 10.5.2) in a fast paced and rapidly growing financial institution • Managing, maintaining, deploying and troubleshooting Cisco telecommunications systems which includes over 5000+ IP Phones (CISCO 6921, 7942, 7975, 9951, 7960, 7912), 1500+ VoIP devices for ATM Hotlines & Soft Phones• System administration and end user support experience in Cisco VoIP/ UCM environment• Working in collaboration with various IT teams, business partners, internal clients and vendors.• Handling multiple projects and activities and deal with changing priorities.•Managing recording servers of critical departments involved in banking operations including Treasury, Collection & Recovery, Service Quality & business Show less • NMS polling and connectivity establishment between MCB Core network & NIB Core network• Migration of Ex-NIB branch network to MCB network• Equipment & services movement from Ex-NIB Data Center to MCB Tower• Tele-presence and video conferencing connectivity from MCB tower to pan Pakistan• Resolving VoIP related issues in MCB tower as well as all different Metro sites in South Region• Ensuring high availability of Ex-NIB Bank IP Telephony services; catering 1000+ users, branches, conference calls, voice mail, DIDs, ATM Hotlines and SIP Trunks through Trixbox.• Coordination with Vendors to ensure availability of SIP & centralized call recording of different sites in multiple cities • Maintaining call recordings as well as backup of call recording & IP telephony servers Show less

  • Officer Unified Communication

    Jul 2018 - Aug 2022

  • Network Engineer

    Jul 2017 - Jun 2018
• 

  National Bank of Pakistan

  Aug 2022 - now

  Network Engineer