Mahmoud Magdy

Experience

• 

  NOOR Data Network

  Apr 2016 - Sept 2017

  • Proactive monitoring and troubleshooting over NOOR network's major transmission lines and uplinks such as E1s, E3s & STM-Xs whether they are internal and international links.• Acting as the last escalation point for corporate service desk support team for customers’ cases once an escalation is required and/or the case is out of their scope/privilege.• Troubleshooting both core and distribution network layers [Trunks, Gears stability, Power outages, Temperature violations, CPU, DSLAMs, Bandwidth Utilization, alarms and reports] as well as maintaining stability to NOOR's international links with its upstream providers in co-ordination with the Backbone team.• Troubleshooting various customers’ solutions and scenarios, which are based on many services and technologies such as Internet, IPsec/GRE tunneling encapsulation methods, MPLS Applications [Intra & Inter AS L2/L3 MPLS VPN - MPLS TE] over wired and wireless/3G environments, as well as troubleshooting and modifying customers’ routing protocols such as BGP, EIGRP, RIPv2 whether on Provider's Edge and/or Customers’ Edge.• Hands on experience of wide range of multiple vendor platforms/roles such as Cisco 800, 1800, 1900, 2800, 3800, and 3900 series, as well as Juniper SRX, M, and Ex series.• Handling IS-IS and BGP alarms with deep investigations and solve their related issues.• Responsible for DSLAMs Migration process from older to newer technologies -such as from ATM to Ethernet- over many nodes within NOOR aggregation & distribution network layers in association with the DSL infrastructure team.• Configuring MVPN backup solutions and troubleshooting connectivity issues.• Configuring and troubleshoot open-vpn backup solution using Cypher devices with UNIX based Alex 2x board.• Configuring and replace customers' CPEs (Router, Modem ...) and maintain copper lines related to TDM service. Show less • Handling customers' calls and mails and offering them a professional technical support services.• Opening troubleshooting ticket to solve the customer issues permanently.• Following up with technicians at the site while fixing the physical issues.• Handling Routing, Switching, DSL and packet loss problems.• Placing missing configuration on customers’ devices to solve their problem.• Changing or placing all configuration on DSLAMs or customer modems to solve the problems.• Send the ticket to ETS2 (NOC 2nd level of support) to put the missing configuration on our PE after identifying the problem.• Working as First level of support for systems' problems.• Troubleshooting edge devices such as ATM, Ethernet & IP DSLAMs (Paradyne, Zhone, and Zyxel) as well as customer premises devices such as Routers (Cisco, Juniper), Ethernet Switches, DSL modems (Paradyne, Baillion, Proscend, Patton, Aethra, Zyxel and Adatran)• Handling IS-IS, BGP , and International neighbors alarms as well as handling main responsibilities of Backbone team during night shifts. Show less

  • Enterprise Technical Support Level 2 (ETS2), NOC team

    May 2017 - Sept 2017

  • Enterprise Technical Support level-1 , NOC Team

    Apr 2016 - May 2017
• 

  Etisalat Misr

  Sept 2017 - Sept 2020

  • Responsible for providing all operation and maintenance support for the core network.• Responsible for Infrastructure (Core & Access) Configuration Include (PEs, BNGs & IGW), core network migrations, and optimization by carrying out corrective actions.• Last escalation point for both the enterprise and broadband teams for high level problems.• Working hand by hand with planning team in inserting new devices and new services.• Conduct channels with different vendors ( juniper, Cisco, Huawei, Aruba, ) for technical Support.• Responsible for service such as (WIFI, DNS, SMTP, TACAS+,SpeedTEST,ASA firewalls, AntiSPAM, Radius, Cacti, and SYSLOG ) Show less

  • Sr. Broadband & Services Core Operation Engineer

    Aug 2019 - Sept 2020

  • Broadband & Services Core Operation Engineer

    Sept 2017 - Jul 2019
• 

  Ericsson

  Sept 2020 - now

  BO IP Backbone Operation

  • Managing, troubleshooting, operating, and configuring Etisalat Core Network which contains: Juniper devices such as M120, M320, MX960, T640, EX8208 Cisco devices such as ASR9k, Nexus 9K Huawei devices such as NE40, NE5000, S9300 Ericsson devices such as SSR RAN routers, Extreme switches• Guarantee traffic loadbalance inside the core network using MPLS traffic engineering.• Managing Etisalat IGWs and guarantee that traffic is Loadbalancing over all internet circuits and all these circuits are well backuped.• Preforming IP configuration audit & IP Network Optimization solutions to ensure the service quality & enhance network performance.• Preparing & implementing the required configuration to integrate new Mobile node (GGSN, SGSN, MGW, RNC, and BSC …. etc.)• Interact and coordinate with Etisalat Planning teams to implement new IP/MPLS Solutions and plans.• Perform Software upgrade from Etisalat’s Juniper, Cisco, Huawei, and Ericsson routers and switches.• Conduct channels with different vendors (Juniper, Cisco, Huawei, and Affirmed) for technical Support to solve weird and complex issues. Show less