Brett Hernandez

Experience

• 

  Best Buy

  Jul 2010 - May 2011

  Computer Specialist

  - Functioned primarily as a customer service representative within the computer sales department.- Assisted customers with locating a computer that would fit their general needs.- Helped customers troubleshoot possible problems with their current machines.- Educated customers on all of the possible connections and software that could assist them in their day to day activities.

• 

  FedBid

  May 2011 - Oct 2011

  Market Specialist Intern

  - Assisted with the government procurement process by locating possible providers of goods and services.- Monitored the reverse auction process to ensure that the buyers and sellers are in compliance with the FAR and the FedBid terms of use.- Functioned as a customer service representative as a primary point of contact with sellers.

• 

  Digicon Corporation

  Nov 2011 - Dec 2013

  - Assessed and resolved vulnerability concerns with Intramural Research Program systems- Conducted vulnerability scans utilizing Tenable Security Center and based on the results updated/patched systems with tools such as Kace and Shavlik.- Utilize remote access tools for manual patching/updating of sensitive systems - Provide remote technical support to members of the Defense Contract Audit Agency across 350 locations consisting of 5,200 customers.- Responsible for technical troubleshooting, documentation, resolution and when appropriate escalation of incidents.- Support the use of multiple operating systems while documenting all incidents within Microsoft System Center Service Manager- Assisted in the deployment, configuration and migration of data to new machines issued to DCAA customers

  • Computer Systems Specialist

    Oct 2013 - Dec 2013

  • Help Desk Specialist

    Nov 2011 - Oct 2013
• 

  The George Washington University

  Dec 2013 - Jul 2016

  Technology Services Manager

  The Elliott School Technology Services works in conjunction with the centralized Division of Information Technology to provide faculty and staff members with specialized technology systems and services to meet the George Washington University’s goals of excellence in instruction and research. - Supervise the daily operations of the Technology Services team at the Elliott School, focusing on technology procurement, customer service and personnel management- Provide technical onboarding of new faculty and staff.- Manage the technology budget for the Elliott School- Insure that IT service delivery follow the best practices within ITIL guidelines- Function as a member of the GWU IT Directors Council focusing on technical and policy changes throughout the university Show less

• 

  SMX

  Jul 2016 - Feb 2017

  Team Lead- Cloud Systems Administrator

  -Oversaw a team of Cloud Systems Administrators during the third shift while supporting multiple clients abroad utilizing Citrix and Amazon Web Services. Performed system testing and scheduled necessary patching and system upgrades as mandated by our client SLA-Collaborated with clients as well as third parties to develop better incident management processes. Additionally, responsible for working alongside the client as well as management to identify future needs and implementation methods.-Responded to calls and automated alerts for a wide range of managed systems and services. Worked with Solutions Architects and Systems Engineers to resolve outages in a timely manner and maintain client confidence.-Responsible for the training of new employees in current environments as well as the development of future requirements. Additionally responsible for training new employees on the various environments used by each client and developing a training requirement for employees based on ability and contract needs. Show less

• 

  Booz Allen Hamilton

  Feb 2017 - Dec 2019

  - Assist overarching cloud team with client migration to AWS.- Assist ISSM with accreditation process and work within eMASS to verify documentation and configuration is compliant with client standards.- Run baseline scans and take remedial action to ensure that all systems meet the minimum requirements.- Work with SCA-V team during their assessment and take corrective action as needed.- Utilize tools such as SCAP, ACAS and HBSS to maintain compliance and maintain security of client information systems. Show less - Support our client’s Enterprise Cloud Management program and manage a Cloud portal and the provisioning of Virtual Machines (VMs).- Assist with the administration, maintenance, and troubleshooting of VMs and the integration of the Cloud portal with various infrastructure products, including DNS, load balancers, firewalls, and change management system.- Assist with the design, deployment, and configuration of security products, platform connectivity, and interfaces to Cloud services, including Microsoft's Azure and Amazon Web Services (AWS) and on premise systems.- Manage accounts and subscriptions associated with Cloud products and develop reports with metrics showing the usage of Cloud services and chargeback models.- Administer and manage VMware's provisioning products, including vRealize and vSphere and integrate Cloud portal with products, including DNS, F5, Check Point firewalls, and ServiceNow.- Collaborate with the appropriate support teams to ensure that VMs in Azure and AWS are secure, provide information to the SIEM, monitor Cloud and Express Route usage, and provide reports to Information Services Manager.- Develop automated scripts to report on any predefined vulnerabilities within Azure subscriptions.- Create and administer accounts and subscriptions for Azure and AWS and monitor on an ongoing basis. Show less

  • Staff Technologist- Security Engineer

    Feb 2018 - Dec 2019

  • Staff Technologist- Cloud Administrator

    Feb 2017 - Feb 2018
• 

  Amazon Web Services (AWS)

  Dec 2019 - now

  • Technical Account Manager

    Jul 2022 - now

  • Associate Technical Account Manager

    Dec 2019 - Jul 2022