John Varghese

Experience

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  HGS

  Dec 2017 - Aug 2019

  Customer Relationship Officer

  • Educated customers on compliance policies and digital onboarding best practices• Analyzed client data to detect irregular activity patterns and escalate red flags when necessary• Assisted in compliance verification workflows for high-value and sensitive customer profiles• Managed customer inquiries while ensuring strict adherence to privacy and data protection norms• Handled escalations efficiently, contributing to improved client satisfaction and trust• Logged, tracked, and followed up on compliance documentation and reporting using internal CRM tools Show less

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  IEnergizer

  Nov 2021 - Jun 2024

  Senior Financial Expert

  • Streamlined transaction monitoring processes to enhance early detection of suspicious activities• Collaborated with internal stakeholders to implement stronger fraud prevention workflows• Supported AML compliance operations by analyzing flagged transactions and escalation reports• Encouraged use of compliance tech tools to improve efficiency in data validation and case reviews• Provided training to new analysts, boosting quality scores and review accuracy across the team• Maintained strict data confidentiality and aligned with regulatory compliance standards• Assisted in reconciling customer transaction records and risk indicators in high-volume environments Show less

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  TEKsystems Global Services in India

  Oct 2024 - Apr 2025

  Senior Support Analyst

  • Conducted alert reviews, transaction monitoring, and flagged high-risk activities per AML policies• Reviewed transactions for fraud typologies: account takeover, chargebacks, synthetic ID's• Created Excel-based trend analysis to detect behavioral red flags• Collaborated with compliance and QA teams to optimize onboarding TAT by 15%• Maintained 100% SLA adherence on case closures

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  Genpact

  Apr 2025 - now

  Management Trainee

  As a Management Trainee at Genpact Gurugram, I specialize in AML compliance and transaction monitoring. I analyze financial transactions, identify red flags, and support risk-based investigations while enhancing regulatory compliance processes. My role focuses on financial crime prevention, fraud detection, and ensuring adherence to global AML standards and frameworks.