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Alexandre Fernandes

Alexandre Fernandes

Assistente de apoio ao cliente Vodafone

Followers of Alexandre Fernandes247 followers
location of Alexandre FernandesPorto Metropolitan Area

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  • Timeline

  • About me

    Customer Service Engineer

  • Education

    • Udemy Academy

      2021 - 2021
      Professional Training - Udemy online course Javascript - The Complete Guide 2021 (Beginner + Advanced)

    • Udemy Academy

      2021 - 2021
      Professional Training - Udemy online course Complete Web Developer Course HTML CSS Javascript PHP jQuery

    • Udemy Academy

      2021 - 2021
      Professional Training - Udemy online course The Complete 2021 Web Development Bootcamp

    • Udemy Academy

      2021 - 2021
      Professional Training - Udemy online course Master the Basics of HTML5 & CSS3: Beginner Web Development

    • Udemy Academy

      2021 - 2021
      Professional Training - Udemy online course Foundations of Front-End Web Development

    • Universidade Lusíada do Porto

      2005 - 2010
      Licenciatura PSYCHOLOGY

    • Instituto Politécnico da Maia - IPMAIA

      2015 - 2017
      Técnico Superior Profissional Computer Technology/Computer Systems Technology Internship Evaluation - 18

      The training obtained allows to work as a Programmer and data manager; administration of databases; Systems analyst; Web Developer. The content of my course includes the following programming languages: C#, Javascript, React, NPM, GIT, HTML, CSS, Bootstrap, PHP, Databases using MySQL, MongoDB, Mongoose, DBeaver, MariaDB and MySQL Workbench. Use of software such as Microsoft Visio, Visual Studio Code, Atom, SQL Server 2016, EasyPHP server. Also I worked with Microsoft XP/7/10, Manjaro Linux… Show more The training obtained allows to work as a Programmer and data manager; administration of databases; Systems analyst; Web Developer. The content of my course includes the following programming languages: C#, Javascript, React, NPM, GIT, HTML, CSS, Bootstrap, PHP, Databases using MySQL, MongoDB, Mongoose, DBeaver, MariaDB and MySQL Workbench. Use of software such as Microsoft Visio, Visual Studio Code, Atom, SQL Server 2016, EasyPHP server. Also I worked with Microsoft XP/7/10, Manjaro Linux, Ubuntu and Ubuntu Server. My overall grade was 16 (out of 20). Show less

    • Udemy Alumni

      2021 - 2021
      Professional Training - Udemy online course Learn Responsive Web Development from Scratch

  • Experience

    • RHmais

      May 2011 - Sept 2014
      Assistente de apoio ao cliente Vodafone

      Retenção Inbound de clientes.Atendimento de primeira linha, informação e suporteFollow up a clientes via telefone.Gestão de pedidos, questões e encomendas dos clientes.Gestão de conflitos.Pesquisa de informação através de serviços disponíveis.

    • Pancho Tours

      May 2014 - Oct 2014
      Guia turístico

      PubCrawl e Nightlife Tour.

    • RHmais

      Apr 2015 - Aug 2015
      Assistente de apoio ao cliente NOS

      Atendimento de primeira linha, informação e suporte.Gestão de pedidos, questões e encomendas dos clientes.Gestão de conflitos.

    • VisionWare

      Feb 2017 - Jun 2017
      Managed Services

      Estágio curricular no Departamento de suporte de I.T.Suporte IT em primeira linha e backendDesenvolvimento de ferramenta de gestão de tickets, através de plataforma JIRAAtualização de informações de clientesGestão de máquinas e utilizadores em Windows Server 2012, 2012 R2 e 2016Gestão backups Windows Backup e Veritas Backup ExecImplementação experimental de software TeraMindUtilização de software de virtualização VMware e VirtualBoxMicrosoft Visio e atualização de esquemas de redeUtilização de ferramentas de acesso remoto, tais como Splashtop, AnyDesk e TeamViewerConfiguração de VPN’sConfiguração/gestão de contas Office e Outlook.Clonagem de discos de clientes através do uso do software Acronis Show less

    • Fujitsu

      Sept 2017 - Feb 2018
      Customer Support

      Suporte sharedesk a clientes com os quais a Fujitsu tem parceria, através de:- E-mail- TelefoneGestão de pedidos internos entre os vários departamentos, quer situados em Portugal, quer na Polónia.Encaminhamento e escalonamento de incidents, conforme prioridades definidas.

    • Airbnb

      Feb 2018 - Apr 2020
      Customer Service Agent

    • MIGSO-PCUBED

      May 2021 - Dec 2021
      Frontend Developer

    • Jscrambler

      Jan 2022 - now
      Customer Success Engineer

  • Licenses & Certifications

    • EFSET English Certificate 74/100 (C2 Proeficient)

      EF Standard English Test (EF SET)
      Nov 2021
      View certificate certificate