Talk to sales Try for Free
Creswell Liew

Creswell Liew

Quality Assurance Officer, Call Center

Followers of Creswell Liew61 followers
location of Creswell LiewSingapore

Connect with Creswell Liew to Send Message

Connect

Connect with Creswell Liew to Send Message

Connect

  • Timeline

  • About me

    Regional Retail Brand Manager @ Google APAC

  • Education

    • Singapore University of Social Sciences (SUSS)

      2006 - 2009
      Bachelor of Arts (B.A.) Psychology with Business

  • Experience

    • AIA

      Jun 2003 - Jun 2005
      Quality Assurance Officer, Call Center

      To objectively assess the quality of telephone handling skills of Customer Service and Campaign Consultants according to QA criteria.To provide constructive feedback on areas for improvement for the Customer Service and Campaign Consultants To prepare regular QA reports for submission to Call Center Manager and Section Managers.

    • AIG

      Jun 2005 - Feb 2009
      Senior Executive, Call Center

      Incentive TrackingQuality Assurance – Calls AuditTraining – New hiresSOP & ManualAd-hoc - Systems

    • Civil Aviation Authority of Singapore

      Mar 2009 - Jun 2009
      Executive

      Planning & LeasingRetail Operations

    • MSIG Insurance (Singapore) Pte. Ltd.

      Jun 2009 - Jul 2015

      Business DevelopmentMarketingProduct Enhancement Recruitment / TrainingQuality Assurance – Calls AuditManagement support team (Call center sales operations)

      • Assistant Manager, Bancassurance

        Apr 2014 - Jul 2015

      • Senior Executive, Bancassurance

        Jun 2009 - Mar 2014

    • United Overseas Bank Limited (UOB)

      Aug 2015 - Feb 2016
      Assistant Vice President, Portfolio Management

      Portfolio ManagementBusiness DevelopmentMarketing Initiatives

    • Teledirect Telecommerce

      Feb 2016 - Oct 2017

      Subject matter expert in identifying, scoring and prospecting revenue potential and qualified advertisers in MY/APAC market. This is achieved by consistent collaboration with stakeholders in this fluid digital landscape. Provision of risk-mitigated decision-making through strong understanding of internal New Business Sales policies (including fundamentals of Adwords policy) and internal systems/tools.

      • Marketing Database Specialist @ Google APAC

        Jan 2017 - Oct 2017

      • Pre-clearance Coordinator @ Google APAC

        Feb 2016 - Dec 2016

    • Optimum Solutions (S) Pte Ltd, Singapore

      Dec 2017 - Oct 2018
      Regional Retail Brand Manager @ Google APAC

      Part of the APAC Regional Team for Google hardware (Google Home and Family) to uphold branding consistency and resonance with consumer at a retail level.

  • Licenses & Certifications

    • Certificate in Basic Concepts Principles & Personal General Insurance Examination

      Singapore College of Insurance

    • Certificate in Health Insurance Examination

      Singapore College of Insurance

    • Certificate in Life Insurance & Investment-Linked Policies (M9)

      Singapore College of Insurance