Kamil Napieraj

Experience

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  New Balance

  Jan 2004 - Jan 2008

  Shop Assistant

  - Served customers,- Did visual merchandising of products of brands:New Balance, The North Face, Spider, Campus, Alpinus, 4F, Red Indian, Columbia, Salomon, Rossignol, Arena

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  New Balance

  Jan 2008 - Sept 2021

  - Manage team of 5-15 by motivating, coaching, building sense of responsibility - Recruit candidates for various levels of company structure assuring proper on-boarding- Work on profit maximization and loss reduction by incrising efficiency of KPIs: ATV, UPT, CR- Provide soft HR by team motivation, employee evaluation, personal improvement plan implementation- Deliver best-in-class customer service resulting in 100% positive results of mystery shopper surveys- Provide team with inter-company development and promotion opportunities - Assure good turnover throughout the year by using various tools to efficiently compete on the market- Run e-commerce sales as well as handling customer complaints - Do store inventories resulting in 0 discrepancies- Create and implement company-wide standards- Prepare monthly fincial result of the store- Analyze sales trends to assure stable deliveries of quickly rotating sellable stock- Improve working conditions of co-workers- Prepare new store openings- Plan and forecast product and workforce depending on market demand- Uphold good store image, results and marketing - Implement company goals and mission - Organize events promoting the brand, praparing fashion shows, creating showrooms Tunjukkan kurang

  • Store Manager

    Jan 2010 - Sept 2021

  • Store Assistant Manager

    Jan 2008 - Feb 2010
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  City of Lodz Office

  Jan 2008 - Apr 2009

  Młodzi w Łodzi Face of a campaign promoting studying in Lodz

  Took part in a billboard campaign promoting studying in Lodz.

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  Rhenus Home Delivery

  Apr 2020 - Jul 2020

  Branch Manager

  - Managed transport and storage operations in 3 hubs located in Central Poland - Took care of supply chain management - Administered transport subcontractors - lorries with load capacity over 1T- Monitored work of the planning department- Improved timeliness and claims of shipments according to KPI- Implemented company standards and processes optimization- Controlled operational and personal costs based on P&L managing budget- Provided HR management (soft: motivating teams, hard: managing various contracts and all HR-related issues) - Built organisational structure -Improved communication between departments-Delegated daily tasks to team leaders and verified work efficiency of teams-Was responsible for facility administration (premises and equipment maintenance) Tunjukkan kurang

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  Enel-Med

  Jun 2021 - Jan 2022

  Customer Service Coordinator

  -Managing team of 12-20 registration workers and medical secretaries, monitoring work of 80 doctors, 15 nurses and other medical personnelFilling in and delivering duties of main manager, infrastructure specialist and schedule planning specialist in their absence-Recruiting candidates for administration structure assuring their proper training and on-boarding-Serving 18 000 customers per month delivering high-level customer service in line with all corporate NPS and KPI’s-Solving stressful, difficult and unforseen cases involving patients on a daily basis in cooperation with reception and medical personnel-Resolving complaints together with medical staff manager, involving preparation of medical proceedings explanations-Responsible for proper circulation of medical documentation-Delivering month end account bookings for the Medical Centre services and pay outs-Planning doctors’ working schedules-Creating company procedures connecting departments, improving communication between patients, medical workers, administration and company-Leading campaigns and publicity in social media-Responsible for technical upkeeping of premises Tunjukkan kurang

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  Smartwings

  Apr 2022 - now

  Cabin Crew

  Operating for charter Smartwings Poland/ Czech Republic, Sunwing Canada (WestJet) flights on aircrafts type Boeing 737 - 700/800/MAX/900. Taking care of first aid, safety, security and customer service.Cooperating with carriers based on wet lease contract abroad:- Sunwing Canada (WestJet) competency card and training record proof.- Air Transat Canada,- Eurowings Lufthansa group Germany,- Israair Israel,- Fly Dubai United Arab Emirates- Smartwings charter flights operations commissioned by: travel agencies, foreign governments, military and civil service, destinations of increased risk Tunjukkan kurang