Dheeraj A.

Experience

• 

  IBM

  Jul 2013 - Feb 2014

  Technical Support Associate

  > Responsibilities included diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software.> Provided direct technical assistance to clients via phone, email and chat.

• 

  IHS Markit

  Mar 2014 - Dec 2014

  IT Associate

  > RPA kapow (kofax) developer.> Identifying and designing business processes for automation.> Monitored and maintained automation post-implementation> Resolving any potential issues to ensure smooth business operations.> Produced process documentation in order to outline mistakes and successes and refine processes.

• 

  CHACP

  Jan 2015 - Mar 2016

  Jr Executive

  Stakeholder Management | Project Management | Negotiations

• 

  Bikers Enclave

  May 2015 - Jun 2020

  Co-Founder

  Vendor Management | Inventory Management | Operations | Negotiations| Risk Management | Risk Mitigation

• 

  LIVEVOX SOLUTIONS PRIVATE LIMITED

  Apr 2016 - Jan 2024

  Sr Software QA Engineer - Lead

  AWS | Jira | Asana | Python fabric | Release management | Escalation management | Stakeholder management | CI/CD | Jenkins | jmeter | ReadyAPI | GIT

• 

  NICE

  Jan 2024 - now

  Specialist QA Engineer