Kerri Grier

Experience

• 

  Barnes & Noble, Inc.

  May 2012 - Aug 2012

  Barista
• 

  The University of Texas at Austin

  Sept 2012 - Aug 2015

  IT Desktop Support Assistant

  • Managed the scheduling, set up, and deployment of over 150 new computers to faculty members• Solved a broad array of impromptu computer issues for Liberal Arts faculty members• Assisted with inventory upkeep, updating over 2,000 computer systems• Repaired hardware components from both Mac and PC systems as well as managed software backups for faculty• Worked with various administration software such as Footprints, Absolute Manage, and Active Directory

• 

  Epic

  Aug 2015 - Dec 2018

  Technical Services - Client Systems

  • Advocated and helped members solve critical issues through technical troubleshooting and cross-functional collaboration.• Led regression tests for new versions of vendor software (Citrix Receiver / Workspace App).• Helped members plan for upgrades events and articulated considerations to stakeholders. • Organized and presented at teaching and onboarding events for staff.• Taught classes over technical topics.• Collaborated across teams to determine solutions on how to configure and upgrade products.• Improved internal training tools (e.g. e-learning videos, grading rubric) for training team.• Participated in educational design strategy discussions to improve training curriculum. • Supported over 15 successful upgrade projects by collaborating with client managers and technical team. Show less

• 

  Designlab

  Aug 2018 - Apr 2020

  UX Design

  • Created 4 design solutions for desktop and mobile platforms based on a design thinking process and design principles.• Conducted user research to derive insights and develop empathetic UX strategies.• Created wireframes, mockups, and prototypes using Sketch and Invision.• Continuously iterated on designs based feedback from design mentor and weekly peer reviews.

• 

  PointClickCare

  Apr 2020 - now

  User Experience Designer