Katherine Alvarez

Experience

• 

  Pioneer Meadows

  Jul 2017 - May 2021

  4th Grade Teacher

  Created learning progressions to support a Customer’s journey from beginning to more advanced platform use based on key business questions.Implemented customer success initiatives that resulted in a 15% increase in customer retention.Implemented and maintained learning and development programs with specific emphasis on needs analysis, competency models, instructional design, and evaluation of program effectiveness.

• 

  Blanton

  Aug 2021 - May 2022

  4th Grade Teacher

  Performed various administrative functions, including, personnel file management, data entry, office organization and cross department communication.Maintained a customer satisfaction score of 95% or above through proactive communication and personalized support.Communicated openly, clearly, and regularly with stakeholders via phone, email, and in person to understand expectations.

• 

  Summit K12

  Jul 2022 - now

  Worked with Customer Service and Product Development departments to enhance overall customer experience.Communicated the progress of quarterly initiatives to internal and external stakeholders.Effectively built and maintained long-lasting client relationships.Answered customer queries and concerns to the best of my ability. Successfully handled all clerical and administrative duties including answering phones, recording and relaying messages, and providing callers with information about the company.Brought forth excellent customer service skills and a commitment to customer satisfaction.Helped to increase customer return rates by providing excellent customer service at all times.Worked with Customer Service and Product Development departments to enhance overall customer experience.

  • Account Manager

    Jan 2023 - now

  • Jr. Onboarding and Implementation Specialist

    Jul 2022 - Jan 2023