Dean Pescod

Dean Pescod

IT Support

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location of Dean PescodSunderland, England, United Kingdom

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  • Timeline

  • About me

    Technology Architect at Aspire Technology Solutions

  • Education

    • Tynemouth College

      -
    • QA

      2013 - 2013
      ITIL Foundation
    • QA

      2013 - 2013
      VMware vSphere: Install, Configure, Manage V5.1
    • Gateshead College

      2010 - 2011
      CCNA Passed
  • Experience

    • Total Business Group

      Apr 2006 - Apr 2011
      IT Support

      Originally starting off on the helpdesk providing first line remote support to customer sites.Promoted up to field engineer providing 2nd line support both remotely and on site. Carrying out maintenance, installation and consultation services to customers.Working primarily in Windows based environments providing the following support:Installations / Troubleshooting / ConsultantWANs & LANs / VPN Tunnels / Cat 5 CablingActive Directory / Group Policy / DNS Security / Disaster Recovery / 3rd Party ApplicationsWorkstations / Servers / Microsoft Exchange Show less

    • Hewlett-Packard

      Apr 2011 - Jul 2015
      IT Support

      Working on behalf of a consortium within an ITIL environment delivering 2nd line remote support. Supporting a Windows based system utilising technologies such as VMWare, NetApp, SQL, Exchange, Windows Sharepoint Portal Services 3.0, RADIA,Sanctuary Command and Control and Quest ActiveRoles Server.

    • Aspire Technology Solutions

      Jul 2015 - now
      • Technology Architect

        Dec 2023 - now
      • Private Cloud Lead

        Apr 2020 - Dec 2023
      • Technical Specialist

        Jul 2017 - Apr 2020
      • Third Line Support

        Dec 2016 - Jul 2017
      • Escalation Engineer

        Feb 2016 - Dec 2016
      • IT Helpdesk

        Jul 2015 - Feb 2016
  • Licenses & Certifications

    • 70-345

      Pearson VUE
      Oct 2013
    • VCP5-DCV

      Jun 2013
    • ITIL Foundation

      May 2013
    • VMware VCP 6.5

      VMware
      Oct 2018
    • 70-410 - Installing and Configuring Windows Server 2012

      Microsoft
      Feb 2015
    • CCA-V

      Citrix
      Mar 2017
    • CCNA

      Cisco
      Feb 2016
    • 70-411 - Administering Windows Server 2012

      Microsoft
      May 2015
    • MCSE

      Microsoft
      Nov 2016
    • Microsoft Certified Solutions Associate

      Microsoft
      Oct 2015