Dean Pescod

Experience

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  Total Business Group

  Apr 2006 - Apr 2011

  IT Support

  Originally starting off on the helpdesk providing first line remote support to customer sites.Promoted up to field engineer providing 2nd line support both remotely and on site. Carrying out maintenance, installation and consultation services to customers.Working primarily in Windows based environments providing the following support:Installations / Troubleshooting / ConsultantWANs & LANs / VPN Tunnels / Cat 5 CablingActive Directory / Group Policy / DNS Security / Disaster Recovery / 3rd Party ApplicationsWorkstations / Servers / Microsoft Exchange Show less

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  Hewlett-Packard

  Apr 2011 - Jul 2015

  IT Support

  Working on behalf of a consortium within an ITIL environment delivering 2nd line remote support. Supporting a Windows based system utilising technologies such as VMWare, NetApp, SQL, Exchange, Windows Sharepoint Portal Services 3.0, RADIA,Sanctuary Command and Control and Quest ActiveRoles Server.

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  Aspire Technology Solutions

  Jul 2015 - now

  • Technology Architect

    Dec 2023 - now

  • Private Cloud Lead

    Apr 2020 - Dec 2023

  • Technical Specialist

    Jul 2017 - Apr 2020

  • Third Line Support

    Dec 2016 - Jul 2017

  • Escalation Engineer

    Feb 2016 - Dec 2016

  • IT Helpdesk

    Jul 2015 - Feb 2016