Amy Horton

Experience

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  Adtron Corporation (acquired by SMART Modular Technologies in 2008)

  Jan 2006 - Jan 2008

  Business Quality Analyst

  Reporting to the Chief Operations Officer, managed applications and infrastructure departments in support of a private production and engineering facility, prior to SMART Modular’s acquisition of Adtron Corporation. Regularly consulted with various level of management to analyze system requirements and determine project priority and scope. Successfully completed multiple system and hardware implementations; provided end-user training, support, and materials; improved manufacturing processes and managed vendors and direct reports.• Researched, evaluated, negotiated, and managed a company-wide project implementation for new ERP software.• Designed, developed, and maintained company Access and SQL databases to supplement PC/MRP, to provide RMA Tracking, and to collect various Quality metric data resulting in increased process efficiency and control as well as improved executive reporting structures. • Increased the speed and accuracy of inventory transactions as well as improved manufacturing floor production efficiencies by more than 30% following MRP best practice implementations and improved reporting structures within the organization.• Provided process change support, reporting, training, documentation, and instruction, to end-users of company applications such as PCMRP, MS Office products, • Site management, responsible for supporting the IT infrastructure and resolving hardware issues, network issues, and other general IT issues as well as the selection, procurement, usage, and maintenance of software programs and hardware within the entire organization. Show less

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  Smart Modular Technologies

  Mar 2008 - Feb 2011

  Business Systems Analyst

  Reporting to the Director of IT Solutions, responsible for the entire Phoenix IT Applications department including the selection, design, implementation, project management, training, support and maintenance of all applications for $20M SMART Modular Phoenix operations. • Led a cross functional product improvement team involving IT, Quality, Production, Engineering, and Test that successfully implemented an RMA tracking system supporting a $20M manufacturing operation. Significantly improved production failure trending analysis, engineering design, and customer satisfaction with a planned cost savings of over $300K.• Site lead for SAP R/3 and BI implementation that was accomplished in a stunning, record breaking time of 6 weeks after SMART’s acquisition of Adtron Corporation. Was responsible for the full data extraction and conversion of Adtron’s legacy MRP software data into SMART’s SAP system as well as troubleshooting, researching, and transitioning our current operating procedures and methods to work within SAPs capabilities.• Instrumental in the implementation of the SMART SAP GTS system which involved project management skills, user acceptance testing, Access Enforcer compliancy, SOX considerations, and end-user training.• Provide on-going technical/IT consulting for SAP R/3, GTS, BI system processes, UAT, documentation, training, and project management across the business operations including Production, Procurement, Finance, Material/Inventory Management, Cycle Counting, Work Order and Sales Order flow, Shipping/Receiving, Doc Control, and Quality Assurance.• Managed site-wide implementation of WIP tracking software designed to provide visibility, historical records, and test results of product as it flows through workstations on the production floor. The software implementation was instrumental in providing executive management the visibility into the production floor yields, inventory, bottlenecks, and lead time constraints. Show less

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  NTT DATA Services

  Feb 2011 - Jan 2020

  • Manage change initiatives and employee adoption of large, global, complex SAP implementations.• Apply structured methodology and strategy to support adoption of changes across organization.• Conduct detailed change impact analyses, continually assess change readiness, and drive change actions to close.• Organize large scale, complex training efforts for hundreds of employees across all SAP functions to include coordination of complex scheduling and training material development while utilizing and communicating best practices.• Regular communication with business and leadership to drive and monitor business readiness for change as well as evaluate and ensure user readiness for go live.• Identify, analyze and prepare risk mitigation tactics, anticipate and manage resistance to change, track and report issues, define and measure success metrics and monitor change progress. Support and engage senior leadership in these areas. Show less PMP® certified project manager working high risk projects including revamping of customer facing website and multiple SAP B2B application and process rollouts.Three years of experience delivering high risk, complex projects on time, within budget, and with high customer satisfaction. Site Information Technology Lead and Business Systems Analyst with 15 years of experience in IT business infrastructure and applications for critical, high demand, advanced technology operations supporting R&D, Engineering, Manufacturing, Finance, Sales and Marketing. Possess a successful record of accomplishments in facilitating project completion, business and technical communications, data warehousing, BI reporting, ERP and relational database administration, software development, UAT and end user training; improved business processes through strategic project planning and execution. Recognized as an effective project manager, team member, leader and communicator who develops strong partnerships with all internal and external stakeholders. • Manage large, global, complex IT implementations through all 5 phases; initiation, planning, execution, performance/monitoring, and project close.• Develop project plans, schedules, risk registers, and other required artifacts.• Manage/balance tasks and resources, monitor and report out on project progress.• Plan and host project meetings, manage communications, distribute information, extract updates, and drive assigned actions.• Risk management - identification, assessment, prioritization, monitoring. Minimize negative impact of threats and maximize impact of opportunities.• Manage teams across varying cultures, geographies and time zones.• Proven history of remote team management using remote communication tools and strategies. Show less Key member of multiple production, cross-functional run teams assigned to the Honeywell Aerospace Project in support of various SAP modules to include Project Systems (PS), Dassian, HR, GTS, FI, and GBS (custom government billing solution) ranging from low to very high priority levels.• Production problem ticket management and end user/system issue resolution through offshore team coordination, customer support, troubleshooting/root cause analysis, technical team guidance and communications, debug, unit and user testing, validating/reporting metrics to senior management, managing system transports and their processes/documents such as UAT, HPQC, CHARM, test cases, implementation transitions to production support, validation, knowledge transfers, and training.• Manage communications with SAP, transport of relevant SAP Notes, some configuration responsibilities.• SME on Project Systems Module and Dassian Earned Value Management tool.• Primary support for Sales and Use Tax interface, Taxware for regular rate/cert updates and issues.• Key member of a team that reduced the support ticket log numbers by half in the first four months of my employment. With ticket counts well above target for over eight months, we were able to bring it below target within six months and continue to maintain targets on a regular basis while maintaining high customer service ratings.• Direct interfacing with Dassian vendor technical team for all aspects of issue management: analysis, debugging, and resolution through patch and point fix code transports.• Involved in new SAP development projects to provide support for solutions/enhancements gearted towards improving productivity and reducing resource strain/costs. Show less

  • Change Management Specialist

    Nov 2017 - Jan 2020

  • Senior IT Project Manager

    May 2014 - Jan 2020

  • Senior SAP Consultant

    Feb 2011 - Apr 2014
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  Make-A-Wish America

  Jan 2020 - now

  Lead and oversee various IT projects, providing strategic guidance and support to project managers. Ensure alignment with organizational and departmental goals, resulting in successful project delivery.Continuously improve the visibility and accuracy of the IT department's budget and forecasting by implementing, maintaining, and enhancing a comprehensive system using Smartsheet. This system effectively controls, manages, monitors, reports, and provides leadership dashboards for a budget exceeding $10MM. Show less

  • Sr. Manager, Projects & Planning

    Apr 2022 - now

  • Senior IT Project Manager

    Jan 2020 - Apr 2022