Experience

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  Ascension

  Apr 2001 - Apr 2003

  Admission counselor
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  Supportkids services, inc.

  Apr 2003 - Apr 2007

  Customer service representative
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  Texas department of motor vehicles

  Apr 2007 - Nov 2012

  Consulted with staff, IT and upper management in coordination efforts and research to author a technical manual for the Dealer License Print Room. Authored technical instructional manual. Ran the Dealer License Print Room alongside one other colleague. Trained new colleague upon departure all while working my normal Licensing Clerk duties.Licensing clerk with a proven track record of recognition and project lead.

  • Customer Service Rep III

    May 2011 - Nov 2012

  • Administrative Assistant II

    Apr 2007 - Apr 2011
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  Gila corporation

  Nov 2012 - Mar 2013

  Collector
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  Assistive & rehabilitative services, texas department of

  Mar 2013 - Dec 2013

  Administrative assistant ii
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  Capital area council of governments

  Jan 2014 - May 2018

  Administrative assistant ii-homeland security & capital area emergency communications division

  Supported technical work for agency’s emergency notification alerting system; knowledge and use of help desk support and/or procedures, updated user lists.Provided budget management support and reporting for ongoing department spendingFacilitated, coordinated and participated in kick-off meetings and proposal production meetings.Researched issues for purposes of reconciliation and variance reportingAssisted in performing trend analysisContacted vendors to inquire about discrepancies, match invoices to receiving documentsProcessed various types of accounts payable transactions for time sensitive requestsEnsured availability of funds, use and knowledge of multiple funding streams, correspond with vendorsProcessed public outreach and education orders for 911 PSAP Centers.Supported the CAPCOG 10-county region in development and maintenance of emergency management plans, disbursement of federal funds to local jurisdictions and operational readiness. Supported assigned grants, programs, and processes; including training and planning assistance for local jurisdictions.Supported assigned local and/or regional planning groups/committees/taskforce.Processed employee expense reimbursements, prepared travel, maintained calendars.Provided assistance in daily briefs related to homeland security activitiesTrained staff on the use of computer software, processes/procedures; internal and externalCoordinated other special projects, such as conferences and seminars. Show less

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  Associa

  May 2018 - Mar 2019

  Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures. Drafts and develops policies and procedures with staff's input and recommendations.Develops and assist with developing documentation templates, tools, and methods.Use best effort to manage the Association within the guidelines of the Budget. Provide recommendations with any major capital expenditures to the Board of Directors to maintain the desired appearance and continued operations of the property.Ensure Board of Directors is aware of legal actions involving the Association. Monitor corporate and client delinquency rates and collections process for account portfolio.Attend Board meetings per the management agreement and community events.Coordinate and oversee inspection of building facilities/common area and arrange appropriate follow up actions. Oversee AP process in accordance with Associa home office processes and procedures.Supervise and review the work of others. Show less Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, workorder, letter, and/or in person.Interact with vendors and assist with addressing emergency requests as necessaryUpdate notes within homeowner accounts in C3 (Complete Control of Communities) of allconversations/correspondence with homeowner.Assist in preparing agendas, update management reports, and compile documents and copiesfor Board meeting packages.Prepare newsletters, flyers, and other various documents to inform homeowners ofmaintenance service or projects, activities, meetings, etc.Assist in preparing annual disclosure packages, annual meeting notifications, and annualfinancial statement packages for all homeowners and arrange bulk mailing of same within thetime frames set by state statute or governing documents.Assist lead Community Manager in monitoring corporate and client delinquency rates andcollections process for account portfolio.Maintain property files and unit files.Assist lead Community Manager with processing new homeowner welcome packets, ifapplicable.Assist lead Community Manager with issuing of key fobs, pool passes and processing accesskeys.Assist lead Community Manager with ARB (Architectural Review Board) application processingand perform on-site community inspections as necessary.Assist lead Community Manager with requests for proposals, repair quotes, insurancenotification lists.Assist lead Community Manager with update of property fact sheets in C3. Show less

  • Acting General Manager/Assistant Manager

    May 2018 - Mar 2019

  • Administrative Assistant/Bookkeeper

    May 2018 - Jul 2018
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  Circle c homeowners association, inc.

  Mar 2019 - Apr 2022

  Assistant manager

  Co-management of an Homeowners Association community of 5,600 plus single family homeowners, located in SW Austin. Current projects include: coordinating necessary meetings with various partners in the construction of an elementary school, daycare and an Active Living site. Assist as back up to the community manager. Manage multiple, competing priorities daily. Execute tasks related to property management and business operations of the Association in accordance with the governing documents, policies, procedures and standards.Perform routine inspections throughout the neighborhood and common areas. Send courtesy notices and certified mail to homeowners, if applicable. Prepare files and forward to manager for legal. Report issues to 311 if necessary. Take reports from homeowners. Remove unauthorized signage throughout the community. Update marquee board messages as needed.Utilize electronic database to maintain accurate resident records, upload ACC requests into SmartWeb portal for processing. Distribute mass resident communications.Attends internal and external meetings. Assist in monthly board and annual meeting preparation. Attend meetings, prepare minutes. Follow up on outstanding items.Schedule, organize, coordinate and promote both large and small community events for the neighborhood throughout the year to include vendor coordination and management of supporting staff.Review article submissions, edit and make contributions, and recommend layout changes to the monthly newsletter content. Web development for the community website. Backend web verification of and approval of users. Schedule maintenance for company vehicle and coordination of record keeping and payment of.Fill in for staff, coordinate tasks between staff. Reconcile monthly spending. Show less

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  Firstservice residential

  May 2022 - Apr 2023

  Assistant general manager

  From month 5 to 8, filled in as Acting GM and earned seven, 5 Star Google reviews reflecting exceptional service. Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, workorder, letter, and/or in person.Coordinate with vendors, utility providers, contractors, ISDs, and local surrounding businesses with ongoing projects to include monitoring project timelines and completion.Address emergency requests as necessary.Resolve homeowner inquires from the 24 hour call center, update notes in homeowner accounts.Prepare agendas, complete management reports.Prepare newsletters, flyers, create content for mass distribution.Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packagesand arrange bulk mailing of same within the time frames set by state statue orgoverning documents.Assist lead Community Manager in monitoring corporate and client delinquency rates andcollections process for account portfolio.Maintain property files and unit files.Assist lead Community Manager with processing new homeowner welcome packets.Assist lead Community Manager with issuing of key fobs, pool passes and processing access keys.Assist with ARB (Architectural Review Board) application processingand perform on-site community inspection.Respond to mortgage lenders update of property facts. Show less

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  Engineered filtration inc.

  Apr 2023 - Aug 2024

  Accounting associate

  Classify, code, prepare, enter and process accounts payable and receivable. Prepare and submit checks for deposit.Invoice drop shipments to customers.Follow up on accounts past due, pending open sales and purchase orders.Coordinate with marketing team and the company President to ideate and create engaging content topics to optimize traffic to websites, help achieve strategic revenue goals, enhance user goals, and promote customer acquisition.Routinely review content and copy for publication. Provide edits and revision.Prepare journal entries.Maintain accurate and organized financial records. Obtain and store all payee W9s by paper and electronically.Process accounts payable checks weekly.Check new customer credit references. Assign credit, obtain W9 and Sales and Use Tax Certificate.Check freight bills against freight quotes and verify billing charges, assist in resolving freight or billing issues.Balance bank accounts and credit card accounts.Assist CPA with quarterlies and year end. New hire onboarding; answer phones; respond to all inquiries in a timely and professional manner. Show less