Experience

• 

  Pronet pvt. ltd.

  Jan 2016 - Apr 2018

  Technical support engineer
• 

  Mrp elite pvt. ltd.

  Feb 2020 - now

  • Managed and maintained Oracle Real Application Cluster (RAC) environments, including installation, configuration, patching, and troubleshooting.• Designed and implemented Oracle Data Guard solutions for disaster recovery and high availability, including setup, configuration, and monitoring.• Utilized Oracle Grid Control for proactive monitoring, performance tuning, and automation of routine tasks.• Administered Oracle WebLogic environments, including installation, configuration, and troubleshooting of application servers and components.• Supported Meter Data Management (MDM) and Customer Care and Billing (CC&B) applications, providing technical support for installation, configuration, and troubleshooting.• Administered and supported Oracle Exadata Database Machine environments, including capacity planning, monitoring, and performance tuning.• Deployed and managed Oracle Private Cloud Appliance (PCA) environments, including installation, configuration, and troubleshooting of software and hardware components.• Collaborated with cross-functional teams to resolve customer issues, including product management, engineering, and quality assurance.• Contributed to the development of internal and external technical documentation, including knowledge base articles, user guides, and troubleshooting manuals.• Provided training and guidance to junior technical support team members to enhance their skills and knowledge.Notable Achievements:• Successfully designed and implemented a highly available Oracle Data Guard solution for a mission-critical application, reducing downtime by 80%.• Improved performance of the Oracle Exadata environment by implementing best practices for storage and database tuning, resulting in a 30% reduction in query response time.• Reduced time-to-resolution for customer issues by 50% through proactive monitoring and analysis of customer environments using Oracle Grid Control. Show less • Managed and maintained Oracle Real Application Cluster (RAC) environments, including installation, configuration, patching, and troubleshooting.• Designed and implemented Oracle Data Guard solutions for disaster recovery and high availability, including setup, configuration, and monitoring.• Utilized Oracle Grid Control for proactive monitoring, performance tuning, and automation of routine tasks.• Administered Oracle WebLogic environments, including installation, configuration, and troubleshooting of application servers and components.• Supported Meter Data Management (MDM) and Customer Care and Billing (CC&B) applications, providing technical support for installation, configuration, and troubleshooting.• Administered and supported Oracle Exadata Database Machine environments, including capacity planning, monitoring, and performance tuning.• Deployed and managed Oracle Private Cloud Appliance (PCA) environments, including installation, configuration, and troubleshooting of software and hardware components.• Collaborated with cross-functional teams to resolve customer issues, including product management, engineering, and quality assurance.• Contributed to the development of internal and external technical documentation, including knowledge base articles, user guides, and troubleshooting manuals.• Provided training and guidance to junior technical support team members to enhance their skills and knowledge.Notable Achievements:• Successfully designed and implemented a highly available Oracle Data Guard solution for a mission-critical application, reducing downtime by 80%.• Improved performance of the Oracle Exadata environment by implementing best practices for storage and database tuning, resulting in a 30% reduction in query response time.• Reduced time-to-resolution for customer issues by 50% through proactive monitoring and analysis of customer environments using Oracle Grid Control. Show less

  • Senior Technical Consultant

    Nov 2023 - now

  • Technical Support Consultant

    Feb 2020 - Dec 2023
• 

  Ecovis saudi arabia (ecovis al sabti)

  Aug 2024 - now

  Senior consultant