Experience

• 

  Hertz

  Jan 2007 - May 2008

  It manager

  ● IT Infrastructure Management: Managed and maintained the company's ITinfrastructure, ensuring optimal performance and reliability.● Technical Support: Provided technical support and troubleshooting forhardware and software issues, minimizing downtime.● System Security: Implemented security measures to protect company dataand systems from potential threats.● System Support and Maintenance: Provided daily support and maintenancefor IT systems, ensuring smooth operations.● Data Management: Managed data backups and recovery processes,safeguarding critical business information. Show less

• 

  Majid al futtaim

  Jun 2008 - now

  ● IT Governance and Strategy: Developing and implementing IT governanceframeworks and strategic initiatives to align with business goals.● Infrastructure Management: Overseeing the management of IT infrastructure,ensuring seamless integration of cloud and on-premises systems.● Security and Compliance: Managing IT security protocols and compliancemeasures, safeguarding data integrity and privacy.● Operations Management: Directing IT operations, ensuring efficient servicedelivery and operational excellence across the enterprise.● User Experience Enhancement: Improving end-user experience throughcontinuous monitoring and optimization of IT services and support.● Operational Excellence: Achieving high standards of operational performancethrough continuous improvement initiatives and best practices. Show less ● Regional IT Oversight: Supervised IT operations across multiple regions,ensuring standardization and reliability of IT services.● E-Commerce Infrastructure: Designed and maintained IT infrastructure tosupport various e-commerce business models, enhancing online customerexperiences.● Project Management: Led IT projects for new store openings andacquisitions, ensuring smooth integration and adherence to companystandards.● Service Level Assurance: Maintained high service levels by regularly auditingand monitoring IT systems in stores and head office.● Training and Development: Developed and implemented IT trainingprograms, enhancing the skills and capabilities of IT managers and staff. Show less ● System Monitoring and Backup: Ensured the stability and reliability of ITsystems through regular monitoring and backup procedures.● User Support Management: Provided comprehensive IT support to storeusers, resolving technical issues promptly and efficiently.● New Branch Openings: Managed IT setup and support for new branchopenings, ensuring seamless integration with existing systems.● Supplier Coordination: Maintained effective relationships with IT suppliers,ensuring timely procurement and support of IT assets. Show less

  • Lead Retail Technology

    Jan 2025 - now

  • Head of IT Operations & Service Delivery

    Oct 2020 - Mar 2025

  • Senior IT Manager

    Jul 2012 - Aug 2021

  • Country Information Technology Manager

    Jun 2008 - Jun 2012