Experience

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  Desert rose door refinishing

  Jan 2004 - Jan 2008

  Carpenter
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  Benson systems

  Jan 2008 - Jan 2009

  Field service technician
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  Sodexo

  Jan 2009 - Jan 2013

  Conference services manager

  In conjunction with an intricate partnership campus wide at Northern Arizona University, Sodexo managed the nation wide award winning; Northern Arizona High Country Conference Center. At the Northern Arizona High Country Conference Center I was able to start out as an associate and work my way up to become a middle manager. Accrediting much of my success not only to my staff, but my general managers appointed above me. These individuals not only allowed me room for career growth within the company but the positions I carried to grow with me. This gave me my first insight of effective high involvement management practices. This structure proved to be very beneficial as the company experienced unprecedented growth.Oversaw and maintained daily operations (Staffing, Hiring, Scheduling, Inventory Management, Safety, Sales Leads, Etc.). Managed 35+ employees in a large-scale catering / conference facility. -Helped achieve the property’s first IACC Gold Tier and Green Star Award in 2011. (Property is now 1 of 4 locations in the world to achieve the IACC Platinum Tier Award for conference / catering standards.) -Earned recognition from the company by being awarded The Employee of the Year Award in 2011. -Tactically introduced strategies to increase beverage sales by 20%, decrease operating costs by 10%, and condensed labor costs by 5%. -Omitted communication errors by developing a mobile interface between the clients and all managerial staff, which resulted in the team winning the Pinnacle Award from the International Association of Conference Centers and acceptance into the Hospitality Sales & Marketing Association International. -Routinely managed events for people such as The Arizona Board of Regents, Mayor of Flagstaff, President of NAU, Governor of Arizona, local booster clubs, and many more high-profile guests. Show less

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  City of flagstaff

  Jan 2013 - Jan 2014

  Firefighter

  Taking a step back to focus more on personal goals instead of professional goals, I began to focus on my desire for public service.The City of Flagstaff fire department is a Wild-land Urban Interface Agency. Mitigate the risk of fires by the use of fuel management and prevention techniques. Additional training focused on emergency first responder techniques and maintaining public affairs relations. This department is a very highly skilled agency ran by some of the nation's finest individuals. This program has a proven track record by pioneering the "interagency" concept across the United States. Show less

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  United states army

  Jan 2014 - Mar 2016

  Civil affairs medical supervisor

  Provides medical expertise in preventive medicine, infectious disease, sanitation, veterinary services, dental hygiene, environmental and industrial safety, health care delivery and basic medical care to growing countries in the Pacific region. Assists host countries in development of disease control and prevention. Educates on epidemiology and methods of disease transmission. Assists in development of health care clinics in host nations. Mentors 5 junior Civil Affairs Medics in effort to produce independent team medics that can work autonomously with little support or supply. Advises the Commander on the units overall health. Provides medical training specifically tropical medicine to deploying Service Members. Performs routine vaccinations on all team members. Manages a healthcare clinic that oversees 200+ individuals, manages appointments and makes sure all medics are compliant with all federal and state healthcare regulations. -Nominated over 24 peers to fulfill supervisory healthcare delivery duties in a clinical setting. -Selected over five peers to attend an advanced eight-month military emergency response medical training. -Chosen by the Battalion Senior Medic / First Sergeant to complete his respective duties in his absence of 3 months. Role was 4 pay grades above mine. Resulted in the submission of a performance-based award. -Originated a training program to improve knowledge and proficiency for 24 medics assigned to the battalion; program went beyond expectations and was adopted by the battalion for future training events. Show less

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  Drury hotels

  Mar 2016 - Apr 2017

  Assistant general manager

  Deliver cooperative leadership while administrating processes to ensure the hotel meets and maintains all company expectations regarding quality, service, profit, and teamwork. Aid with the hotel with an approved annual operating budget. Actively communicate company policies and procedures while maintaining a high standard of integrity, service, and hospitality at all times with members, customers, and co-workers -Fueled continuous quality improvement by assisting with promoting, developing, and retaining a work environment to deliver exemplary world-class service for guests and team members. -Graduated from Franklin Covey’s The 5 Choices of Extraordinary Productivity. -Slashed labor in three different sections by 8%, as well as food costs by 5% in four months. -Successfully procured nine staff members during tenure and cultivated zero turnovers. -Awarded a raise in salary within three months of being employed. -Completed a 4-week leadership course at Kelso University to effectively manage an organization. -Supervise 40+ employees from a diversity of backgrounds such as special needs, learning disabilities, and various ethnicities. -Hotel was awarded the President's Award for most profitable hotel within the company the week I left. This was achieved through a persistent focus on occupancy rates,and continual focus on room rates via STAR Reports. Show less

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  Sodexo

  Apr 2017 - Sept 2020

  General manager in charge of and responsible for business's performance. - Increased per cap by an average of $13 in the first year- Increased Operating Contribution by over $400,000 in the first year- Decreased labor by 8% and decreased raw materials by 3% in the first year- Boasted a 99% purchasing compliance which drove additional purchasing revenue- #1 secret shopper scores out of 65+ locations across the North American Division - Help assist, oversee, open, and close other various properties across the United States in current position- Responsible for complete financial oversight, reporting, budgeting, and forecasting without a controller Show less Oversee and assist with all accounts within the Sodexo Sports and Leisure Division portfolio across the United States. Work closely with all District Managers and Vice Presidents to ensure operational success and longevity. -Designed and oversaw multiple property renovations located across the united states. -Increased in-unit compliancy rates at multiple venues by coaching personnel to order from approved vendors. -Proliferated profitability in both the food and beverage departments through proper ordering practices, and inventory controls. -Proficient in hiring staff members and working with all personnel involved in the management hiring process. -Enriched client relations at multiple units by demonstrating trust, communication, and always putting our client’s needs first. -Manage all operational and food safety procedures to ensure each account is compliant in accordance with company policies and county requirements. -Developed multiple training & safety programs for both the front of house, and back of house staff members. -Programmed and overhauled three different accounts inventory management software programs. -Oversee the daily operations of various venues such as: full service cafes, high volume concessions, and high-volume catering, and large-scale buffet operations. -Advise and consult with clients for all current and future investment projects. -Assist in the RFP process for new potential locations. -Build and approve budgets for future fiscal years and work closely with unit financial controllers to ensure financial success. -Work to continuously improve labor costs and purchasing compliance. Show less Assist with 9 different accounts across the United states. Primarily focused in the western half, I provide support for unit roles such as: General Manager, Operations Manager, Catering Manager, Unit Financial Controller, Retail Manager, and every other role within a unit. Having been exposed to so many properties, I have had the ability to create strong client relations, build an exceptional rapport with the staff and managers, and learn the unique qualities of each account. This was accomplished through persistent teamwork, communication, financial oversight, implementation of procedures, and superior customer service. Implemented customer service and safety programs throughout each unit as well. Show less

  • District Controller

    Feb 2020 - Sept 2020

  • General Manager

    Jun 2018 - Mar 2020

  • Senior Divisional Manager

    Dec 2017 - Jun 2018

  • Divisional Resource Manager

    Apr 2017 - Jan 2018
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  Amazon

  Sept 2020 - Dec 2021

  Operations manager

  I joined Amazon during the pandemic as an operations manager III leading multiple teams and projects in the IXD segment of Amazon's distribution network. In this role I lead a team managers, over 1,000 associates and worked closely with regional leadership to improve productivity.-Started in Chicago, IL and was recognized for exceptional leadership and sent to Phoenix, AZ to launch a new building -Promoted 3 times to oversee 3 different departments; Inbound/Outbound/Project & Change Manager -Successfully project managed over 20 million USD in construction projects -Designed and implemented new process which saved 32million USD in operation costs annually-Successfully managed #1 shift among all other shifts for 12 different KPI’s -Southwest regional champion for (1) Process Path Improvements (2) Safety Leadership Improvements (3) COVID-19 Management -Rolled out nation wide COVID-19 Vaccination program that was the benchmark standard for all locations across North America-Partnered with the learning & development team to revamp our onboarding practices to facilitate a successful start for as many as 100 new associates per week -Mentored and developed 5 managers to which they were promoted -Partnered with safety team to reduce injuries by 15% Show less

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  Sodexo

  Dec 2021 - now

  • Vice President Operations

    Apr 2024 - now

  • District Manager

    Dec 2021 - Apr 2024