Experience

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  Colt computer centre private limited

  Jun 1998 - May 2001

  Training specialist
• 

  Ashok leyland finance ltd

  May 2001 - May 2004

  Credit analyst
• 

  Adfc private limited(back office of hdfc bank)

  May 2004 - Jun 2005

  Risk analyst
• 

  Tata consultancy services

  Feb 2006 - now

  Responsible and accountable for Program Management, Client Satisfaction, Delivery commitment and P&L for a Fortune 100 client in Manufacturing domain, which is also one of world’s largest group of animal, pet foods and fragrances company. Managing a big team of engineers, tech leads, SMEs, project managers, distributed across the globe in North America, Latin America, EMEA and APAC regions to provide IT infrastructure services. Responsible for SLA compliance, client satisfaction, delivery commitment and operational excellence through quality driven initiatives for a world’s largest animal foods, pesticide manufacturing company. Managing a team of engineers, tech leads, SMEs, in India Responsible and accountable for Business growth, Client Satisfaction, Contract and Delivery commitment and P&L for a world’s largest market research company. Managing a team of engineers, tech leads, SMEs, in India Responsible and accountable for Business growth, Transition, Delivery excellence, Client Satisfaction, Contract and Delivery commitment and P&L for a world’s largest market research company. Managing a team of engineers, tech leads, SMEs, in India

  • Senior Service Delivery Manager

    Nov 2023 - now

  • Service Delivery Manager

    Aug 2012 - Oct 2023

  • Quality Assurance Project Manager

    Aug 2011 - Jul 2012

  • Project Manager Team Lead

    Aug 2010 - Jul 2011

  • Project Manager Team Lead

    Apr 2010 - Jul 2010

  • Team Lead

    May 2008 - Apr 2010

  • Operational Specialist

    Feb 2006 - Apr 2008