Sabarna Chatterjee

Experience

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  Tech Mahindra

  Jun 2007 - Apr 2015

  Program Manager & Business analyst

  Client : One of the largest tier-1 US TelcoProgram Management-Forecasting revenues for upcoming quarters in the fiscal years, resource management, maintaining billability accounts of the working heads within project etc.Assisted C level management with quarterly business analysis (budgeting, planning & monitoring of Revenue & P&L) to maintain $40Mn monthly account.Streamlined client SLAs, architected tools & automations & risk mitigation frameworks for critical projects, achieved substantial optimizations gains.Assisting to achieve a 75% CSAT score jump within Delivery projectsFormulated strategic targets to accelerate resource ramp-up, tech-skills training & infra managementEvaluated & planned growth opportunities geography analysis, solutions & capability packaging, strategic marketing.Designed the Knowledge Management portal facilitating Best Practices & Key learning documentation across project.Geographic Support Office-Successfully negotiated & converted 5 US proposal pitches within 15 months, leading to USD 100Mn of business.Marketing Communications-Mobilized & managed a team of 7 members, for internal content branding within account.Editor and designer for quarterly newsletter for account, published across 4 countries with a reader base of 60,000, continuing for 4 years.Offered support & consulting to TechM VP and AVP for Corporate Branding via print ads, collaterals & brochures.Human Resource advisory-Responsible for bench-marking and formulation of employee growth and retention policies at BU level.Employee Relations and Organisational Development (OD) interventions - Designed and managed Employee Satisfaction (ESAT) and OD activities for BU with work force strength of 4000+ associates, globally.Active participation in Site administration and infrastructure operations review committee. Show less

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  Wipro

  Jun 2016 - Jun 2020

  Enterprise solution manager

  > Managing strategic IT solutions and GTM initiatives for crown jewel large engagements in Manufacturing, across APAC and Japan geo.> Proven track record of identifying, leading and nurturing crown jewel opportunities from an RfX stage to contracts to Delivery engagements with targetted multi-fold YoY growth.

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  Forrester

  Jun 2020 - now

  Account Partner

  Empowering customers to change business and economy for a better world. > Currently responsible for creating & nurturing new business value relationship with CXOs of Vendor organisations.> Work closely with Forrester eco-system to make the most relevant Research and Analyst guidance available to Tech-enabled and digitally savvy CXOs, for reinventing the way Consumers meet Technology.> Participate in honing clients’ growth strategies, with right strategic insights and best practice solutions coupled with suitable marketing initiatives, thereby delivering high-value experiences in a Customer-led market, and resulting in growth of business for Forrester Research. Show less