Experience

• 

  Norfolk state university

  Jan 2017 - May 2018

  Clerical assistant

  - Engaged exceptional verbal and written communication skills to manage a multi-line phone system and direct calls accordingly- Served as the primary liaison between students and professors, scheduling meetings and appointments, managing calendars, and drafting communication as necessary - Managed all front desk operations, handling inquiries, fielding calls, and handling correspondence- Handled confidential student data, ensuring an organized, efficient system for record keeping within the internal database- Fielded and analyzed concerns, assessing potential solutions for prompt resolution Show less

• 

  Relin, goldstein & crane llp

  Jun 2018 - Aug 2018

  Paralegal

  - Provided hands-on support to firm attorneys, managing daily administrative operations related to legal activities including engaging research, overseeing trial and document preparation, and managing subpoena and litigation services - Ensured accuracy in case management, correspondence, and documentation associated with client cases - Maintained strict adherence to confidentiality standards while preparing and handling legal documentation, interacting with attorney’s, and communicating with clients- Demonstrated an ability to work independently, employing strong analytical thinking and processing skills to conduct legal research and maintain organized, accurate reports and documentation- Exercised due diligence in the investigation and review and drafting of court documents and legal correspondence- Drafted and filed pleadings with local courts, ensuring documentation was submitted on time and in compliance with established requirements and local/state regulations Show less

• 

  The spectrum group

  Jul 2019 - Mar 2021

  Executive assistant

  - Served as the primary administrative point of contact for the 80+ member organization, providing operational support to the President and Chief Financial Officer (CFO), prioritizing assigned tasks, managing calendars, scheduling meetings and appointments, arranging travel plans, and handling ad hoc responsibilities - Drafted departmental correspondence including email, print, and digital content in alignment with the corporate strategy for engagement- Identified and introduced process improvements designed to streamline workflows and support special assignments, projects, and ad hoc duties- Ensured compliance with House and Senate requirements in the handling of lobbying and contribution reports - Coordinated all internal and external documentation and correspondence, including meeting minutes, presentation outlines, and other office messaging, ensuring the timely and appropriate management of all relevant inquiries- Maintained a friendly, positive demeanor as a representative of the organization while facilitating and engaging in all client interactions - Provided support for office accounting and bookkeeping operations including reviewing invoices, managing accounts receivable, and reconciling corporate credit accounts Show less

• 

  The olson group, ltd.

  Mar 2021 - May 2021

  Policy assistant

  - Provided support to VDEM Chief of Staff by assisting with multiple projects geared towards the agency missions and goals - Attended meetings with local, state, and federal partners - Assisted the Chief Deputy and Chief of Staff in setting up the Covid-19 vaccination site at Military Circle Mall in Norfolk, VA - Assisted the Chief of Staff in preparing briefs for the weekly agency forum - Assisted the Administrative Assistant with FOIA requests

• 

  Virginia department of emergency management

  May 2021 - Jul 2022

  - Freedom of Information Act (FOIA) Officer: responsible for receiving, processing, responding, and ensuring compliance to requests for public records- Worked within the Policy & Projects Office: identifying, creating, and introducing process improvements designed to streamline workflows- Designed, developed, implemented, and facilitated VDEM Student EMbassador program within 6 weeks which received national attention and produced 100% satisfaction results from students- Communicated progress and roadblocks to the Chief of Staff on a weekly basis; making recommendations to remove roadblocks and meet agency deadlines- Served as the liaison across the agency bureaus to ensure the agency is adhering to the strategic plan by managing agency policies, Memorandums of Understanding (MOUs), etc.- Served as the Project Manager for onboarding Next Request to streamline FOIA requests- Assisted the Chief of Staff by preparing the PowerPoint deck for agency weekly forum and facilitating the meeting as needed Show less - Review all incoming FOIA requests and coordinate with the OAG to fulfill VDEM obligations - Conduct analyses of the information within the scope of the request and evaluate the data for public disclosure- Maintain complete and detailed case logs of all requests while archiving all documentation - Prepare documentation for, and draft responses to all FOIA requests - Search, identify, collect, and organize records with the respective agency department to fulfill requests- Coordinate with OAG for review of responsive documents and assist in the identification of information exempt from release in accordance with the applicable statutes and regulations ensuring the application of the appropriate exemptions to the information Show less

• 

  Bcs, llc

  Jul 2022 - now

  Senior analyst

  Contractor for the Department of Energy- Preparing comprehensive reports, newsletters and presentations for stakeholders. Assisting in the development and dissemination of all reports (via email or web posting).- Assisting in updates and revisions to existing documents and procedures; creating process documents to streamline workflows and increase efficiency.- Assisting with the planning and conduct of annual continuity of operation (COOP) exercises and development of after-action reports.- Coordinating with various organizations and field sites for compilation of information and documents, including Emergency Management/COOP and Safety & Health program data collection, processing, analysis, and reporting.- Developing and implementing dashboards for tracking key performance indicators (KPIs) using Microsoft Lists and Microsoft Forms to compile data for Power BI dashboards.- Maintaining databases for data storage and retrieval within Sharepoint and PowerBI through the compilation and summary of ESS&H data and statistics, based on data received from field sites and organizations. Show less

• 

  Virginia department of emergency management

  Jan 2023 - Jan 2024

  Process and records assistant

  - Successfully managed and fulfilled Freedom of Information Act (FOIA ) requests, ensuring compliance with all relevant regulations and standards.- Implemented process improvements to streamline workflows and increase efficiency with employee review of agency policies/procedures.m- Developed and implemented a tracking system for MOUs. - Project lead for the revision, review, implementation, submission, approval, and tracking of agency policies.