Experience

• 

  Bit company centro técnico

  Jan 2008 - Dec 2008

  Auxiliar de monitoria
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  Algar tech

  Mar 2010 - Jun 2016

  Analysis of the company's BPO processes to propose and implement solutions that add value in the internal activities.IT project, which has as objective to deploy a new version of an ITSM system and readjust the IT processes in BPO environment based on best practices of ITIL V3, ensuring that the process is implemented in accordance with the process designed bringing gains to the parties involved. Participated in the migration project to allow our clients to use Amex Secure File Transfer to download their data files and reports. Bilingual Technical Support & BackOffice activities.Participated in some implementation projects with Amex and GCG clients to design and implement the solutions.Design and Implementation ITIL V3 project in the Corporate Service Desk (American Express).

  • Management by Processes Analyst

    Oct 2015 - Jun 2016

  • Analista de Suporte Bilíngue Jr

    Mar 2010 - Oct 2015
• 

  American express

  Jun 2016 - now

  Receive, analyze and propose the best solution that fulfills client data, connectivity, and integration requirements. Create and execute an implementation plan to cover and attain the milestones. Communication with the involved parties on the progress, challenges and accomplishments. Follow all the project closely to deliver it before the expected go-live date. Experience managing complex projects (regional projects).Knowledge and experience in implementations around GDC markets (Latin America), Mexico and EMEA GDC (Israel, South Africa, Angola).Experience to handle internal projects across other teams to enable new capabilities for clients and/or improve our internal processes in Amex. Show less

  • Technology Solutions Manager

    Sept 2024 - now

  • Technology Solutions Specialist

    Jun 2016 - Aug 2024