Tom King

Experience

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  Technology Services Corporation

  Jan 1978 - Jan 1981

  Programmer

  Responsible for design / implementation / maintenance of numerous signal processing and image processing systems related to RADAR and Infrared image research. Developed interactive 3-D model editor for computer image generation.

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  Xerox Corporation

  Feb 1981 - Jan 1984

  Programmer

  Responsible for design / implementation / maintenance of proprietary windows based document editor software, including document pagination.

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  Definicon Systems

  Feb 1984 - Jan 1985

  Programmer / Founder

  Responsible for design and implementation of advanced signal processing software for medical imaging systems. Involved with determining product direction and corporate strategy. Co-authored BYTE article on PC co-processor architecture (8, 9/85). Developed software on IBM PC using Structured FORTRAN. Member Board of Directors.

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  Xerox Services

  Feb 1985 - Feb 2016

  Xerox Services – Government Healthcare Services - Responsible for process creation, process improvement, and standardization of risk, issue and problem management for California Medi-Cal account covering the implementation and management of all processes. Leading investigations of problems via a root cause analysis and trend analysis and monitoring (e.g. find vs. fix rates). Developing and tracking metrics for reporting on key performance and quality indicators for problem management (e.g. deliverables completion tracking, effort allocation reporting). Interface between Operations, Development, the business and service providers to ensure that problems are resolved. Responsible for training on metrics collection and reporting.Xerox Services - Process Excellence - Design and Implement Business Transformation Tools (Savings Estimates, Finance Dashboard, Key Process Indicators) for new Xerox Services Org Structure. Work with Service Delivery Leads to define process and provide status to COO of Global Capabilities. Support coordination of HR, Finance and Sales functions to deliver Variable Compensation plan for eligible population. Responsible for supporting CMMI (Capability Maturity Model Integration) Process Improvement initiative across Xerox Services. Responsible for selecting and contracting SCAMPI Lead Appraiser. Established metrics for tracking performance improvement. Show less Created innovative software solutions for call center clients; directly responsible for developing procedures and workflow analysis across global call-center business units.- Led cross-functional teams to document current workflows (“As-Is”); identified and reduced workflow complexity and inefficiencies (“To-Be”); guided developers with additional User Interface and workflow improvements. - mproved process compliance and “call-agent” efficiency by implementing custom software automation solutions utilizing CallSimplicity/ClearSight, Autobot, and other innovative technologies. - Worked closely with business unit executives, project managers and development teams to identify and document project requirements. - Assumed lead role in developing project portfolio prioritization management tools. - Developed integrated project plan balancing Agile Software Development and Waterfall Deployment. Show less

  • Business Transformation / Problem Analysis Consultant

    Apr 2014 - Feb 2016

  • Lean Six Sigma Business Process Analyst

    Apr 2013 - Apr 2014

  • Lean Six Sigma Black Belt

    Jan 2010 - Apr 2013

  • Mgr, Distributed SW Development and Business Operations

    Jan 2006 - Dec 2009

  • Mgr, Tech Support & Sustaining

    Feb 2002 - Jan 2006

  • Technical Strategies & Planning

    Sept 1998 - Jan 2002

  • Assistant Program Manager

    Feb 1993 - Sept 1998

  • SW Development Manager

    Feb 1989 - Jan 1993

  • SW Team Leader

    Feb 1987 - Jan 1989

  • Programmer

    Feb 1985 - Jan 1987
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  Pacific HealthWorks

  May 2016 - now

  Manager, Performance Improvement Strategies

  Pacific HealthWorks is a leading Healthcare Managed Services Organization (MSO) providing world class practice management solutions to Emergency Room (ER) and hospitalist organizations.DART is a real-time data analytics & reporting tool essential to Hospital administration, ER Directors and healthcare providers. It provides key analytical data on performance to drive greater efficiencies, patient satisfaction, and improvement in the bottom line.Responsible for DART analytics development using Tableau, SQL Server, Alteryx and Excel. Show less