Udhayanan Selvaraj

Experience

• 

  John Deere

  Aug 2010 - now

  - Accountable for demand generations activities which includes BTL & ATL for all product lines of Karnataka - South. - Accountable for executing activities to develop branding and Go To market tactics for FCD model. - Accountable for increase quality of brand awareness using multi medium approach of TV, Print, Radio, Digital platform, Product Launches, Exhibitions. - Responsible for improving consideration level of product lines in assigned AOR by demonstrating Power & Technology, value proposition (FAB) and Edge of product lines mainly of FCD through Flagship activities.- Taking initiative to drive sales by designing AO level sales incentive schemes - Lead diverse team of Area Office and Dealership members across KAS to ensure tactical operations are flawlessly carried out Show less - Responsible for providing technical solution, deploying technician as per requirement as well as improving technicians' capability and adequate parts inventory at assigned dealerships - Worked closely with Service & Parts managers at the dealership, for developing the service capability of the team, both in terms of technical, systems and processes. - Worked towards first time right solutions to improve CSAT & DSAT Scores. - Developed tracker for identify non-reporting customer and have driven service retention and parts business. - Worked on deploying branches to ensure customer gets service & parts round the year as and when required. - Responsible for meeting customer support parameters at all assigned dealerships. Show less

  • Assistant Area Manager II

    Apr 2024 - now

  • Manager Tractor Solutions II

    Feb 2017 - Apr 2024

  • Territory Customer Support Manager

    Jun 2012 - Feb 2017

  • Service Engineer Trainee

    Aug 2010 - Jun 2012