Laraib Mehtab

Experience

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  Instagram

  Jun 2017 - now

  Content Creator

  https://www.instagram.com/laraibmehtabb100k+ followers with average 1 million monthly views.

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  Elixir Technologies

  Jan 2019 - Feb 2023

  - Providing relevant and specialized complex Tier II support to Elixir’s customers on our product and other custom solutions.- Working on Databases, Scout, EDS, and Cloud. Understanding customer workflows and providing support during upgrades, onboarding, and migrations. - Identify, troubleshoot, and resolve technical issues in the product or workflow. - Track all open issues via Elixir’s service cloud systems, and ensure issues are resolved according to the customer’s Service Level Agreement (SLA).- Customer Relationship Management through multiple tools such as Salesforce, Kayako, remote meetings, and calls on Webex sessions providing the expert and immediate assistance for Tango Design.- Project/Account Lead on assigned Clients across the globe and responsible to supervise and maintain professional, collaborative, and mutually beneficial working relationships.- Working on Elixir Cloud (AWS and Azure) for clients such as United Health Care Services. Show less

  • Technical Support Analyst

    Sept 2019 - Feb 2023

  • Graduate Trainee

    Jun 2019 - Aug 2019

  • Intern - Professional Services

    Jan 2019 - May 2019
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  TikTok

  Aug 2021 - now

  Content Creator

  https://www.tiktok.com/@laraibmehtab230k+ followers

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  Teradata

  Feb 2023 - Apr 2024

  Operations Database Administrator

  • Expert in installing, configuring, and optimizing Teradata database management systems.• Designing and maintaining efficient database structures for optimal performance.• Proactively monitoring and tuning database performance for efficient query processing.• Developing and executing backup and recovery strategies to ensure data integrity• Ensuring seamless integration of Teradata databases into the overall IT infrastructure.• Dealt with mostly Linux and Unix systems.• Proficiency in writing and executing SQL queries to extract, analyze,and manipulate data from databases.• Ability to create clear and effective visualizations using tools such as Tableau, Power BI, or Excel charts to communicate insights• Understanding of basic statistical concepts and methods for data analysis.• Familiarity with programming languages like Python or R for data manipulation and analysis.• Ability to clean and preprocess raw data, handling missing values and outliers.• Basic to intermediate skills in using spreadsheet tools for data analysis, including functions, pivot tables, and data visualization.• Capability to draw meaningful conclusions and insights from datasets.• Introductory knowledge of data mining techniques to discover patterns and trends.• Clear communication and presentation skills to explain data findings and insights to non technical stakeholders. Show less

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  Forter

  May 2024 - now

  Technical Support Engineer