Chris Fender, CPP, PSP

Experience

• 

  Time Warner Cable

  Jan 2007 - Mar 2017

  Plans and maintains the enterprise security card access and alarm programs under the management of the Director of Security Operations with oversight of program elements by the VP of Security Operations. Develops standards and procedures for the enterprise security access control and alarm programs and ensures the strategies of the organization are effectively implemented and maintained across the enterprise including training, maintenance, and break-fix to ensure maximum “up-time” for all card access and alarm systems. Ensures facility assessments are conducted, recommends security resources or equipment, conducts personnel training, implements policies and procedures which ensure the protection of company personnel, assets and information. Manages, coordinates, and assures the quality of activities of technical and support staff within the department and with outsourced security services to support all physical security programs. Effectively communicates enhancements to enterprise systems to department personnel and 3rd party integrator. Represents the security department on various market and/or area committees and working groups and establishes and maintains productive working relationships with enterprise access control and alarm companies. Show less Responsible for planning and directing the market security program. Accountable for ensuring security programs and strategies of the organization are effectively implemented and maintained. Directing facility assessments, recommending security resources and or equipment, conducting personnel training, implementing policies and procedures which ensure protection of company personnel, assets and information. Managing contingent work policy and its compliance. Managing activities of technical and support staff within the department. Budgetary responsibility for outsourced security services. The Midwest market now consists of 6 Divisions covering 12 states including Ohio, Wisconsin, Kentucky, Indiana, West Virginia, Nebraska, Missouri, Pennsylvania, Illinois, Kansas, Tennessee and Colorado. Show less Responsible for the overall Security function in the region providing strategic plans, guidance and support for all business functions in all security areas. These areas include tap audit, fraud, identity theft, internal investigations, contractor on-boarding and off-boarding, Information protection, physical security, region-wide law enforcement and emergency response liaison, business continuity, regulatory compliance, government-mandated breach investigations, and employee, company, or customer information breaches. The Midwest Region consists of 5 Divisions covering 9 midwestern states including Ohio, Wisconsin, Kentucky, Indiana, West Virginia, Nebraska, Missouri, Pennsylvania and Illinois. Show less • Responsible for security related training programs such as workplace violence policy and training, robbery training, etc.• Oversees both internal and external investigations relating to all division security issues including financial, employee, fraud, and theft of service investigations.• Serves as liaison between Time Warner Cable and law enforcement personnel.• Establishes, implements, and monitors, theft of service and subscriber fraud procedures.• Establishes, implements and monitors incident response to theft and plant damage• In combination with IT security personnel, establishes, implements, and monitors procedures to maintain and ensure employee and customer data security.• Establishes, implements and monitors specific business continuity management / crisis management efforts decided on by senior management.• Responsible for departmental response to threats, internal / external / and domestic. Show less

  • Senior Manager, Physical Security

    Aug 2015 - Mar 2017

  • Manager, Physical Security & Policy Awareness

    Jan 2013 - Aug 2015

  • Midwest Region Director of Security

    Jun 2010 - Jan 2013

  • Director of Security

    Jan 2007 - Jul 2010
• 

  Charter Communications

  Mar 2017 - now

  Responsible for building enterprise physical security system standards, managing enterprise physical security systems and leading the successful implementation of physical security projects. Key areas of focus include enterprise system management, standardization of back-end system configurations, project management for new mobile stores and business unit projects, metrics and reporting for the physical security project management team.

  • Senior Director Systems & Projects

    Mar 2022 - now

  • Director of Physical Security Program Management

    Jan 2019 - Mar 2022

  • Senior Manager, Security

    Mar 2017 - Jan 2019