Herman Janse Van Vuuren

Experience

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  Dimension Data

  Jan 2005 - Dec 2007

  Desktop Support & IPT VOIP

  Provided network support for all SAB Cisco equipment including configuration, maintenance &troubleshooting as well as on-site desktop support for Win XP | Office Package | 3G.Performed needs assessment for Cisco call manager & directory database, creating & maintainingusers with changes & move requests as well as administration of their extensions & profiles forthe user network incl. new installations & configurations.Administered IPT support on CCM, running unity message server & ARCconsole.Established voice & data networks by programming features, establishing interfaces &integrations, leveraging remote access tools. Configured WAN/LAN.Managed user technical problems, escalations & troubleshot disruptions on the voice systems tominimise downtime.IPT system experience gained on Cisco. NMS Administration experience gained on Concord|Spectrum.Desktop support provided for new installations, setup & problem shooting on Win XP | OfficePackage | 3G. Show less

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  Gijima

  Oct 2008 - Mar 2013

  Network Engineer Level III | VOIP

  Gijima is an integrated ICT partner to a considerable client base of large information technology users in both the private & public sectors including, financial services, retail, manufacturing & mining industries | www.gijima.comDesigned, installed, configured, tested, maintained, upgraded & troubleshot complex networks.Operational level experience with the Cisco IOS & route/switch equipment.Performed installation of wired & wireless network hardware, including racking & cabling Routers& Switches. Assessed needs for network reconfigurations, from minor to significant, & executedthem as required in accordance with change control policies.Participated in roadmap planning, including recommending, scheduling, & performing networkimprovements, upgrades, & lifecycle management. Provided technical project managementacross various teams, implementing on Cisco IPT roll-outs & PT cloud-based.Consulted on pre-sale recommendations for new systems & upgrades & collaborated on quotes& tenders with co-workers & clients. Worked with customers to design & implement new remotewired & wireless networks.Supported implementation of new systems & applications including planning, executing networktechnical tasks, testing, issue resolution, assessment of system environment readiness, & go-livesupport.Provided recommendations on the process improvements related to implementation processes& leads the efforts to create improvements Show less

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  Bytes

  Apr 2013 - Dec 2013

  Senior Voice Engineer

  Bytes Technology Group (Pty) Ltd is invested in telecommunications & information technology | www.altron.comProvided third level support on Cisco Unified Communications product range for call centreenvironments & contact centre applications. Designing, implementing & providing operationalsupport of CUCM, CUC, CUE, UCCE & UCCXProvided troubleshooting, configuration & maintenance of complex networks, mainly on CiscoTelePresence product range. Configured & maintain standard QoS templates across all networkdevices.Participated in infrastructure roadmap planning, scheduling, & performing infrastructureimprovements, upgrades, & lifecycle management for clients including pre-sale advice withbuilding BOMs for customers & consulting on available product solutions.Responsible for upgrading & migrating previous versions of CUCM 9 platforms to version 9.Xwhich were all VM Ware based. Participate in projects & provided technical project managementacross various teams.Work with project teams & customers to recommend, design & implement IPT/WAN/LAN/WLANat remote office locations, administering wireless site surveys & reporting with survey tools.Performed IPT reporting, optimization & troubleshooting.Supported the implementation of new systems & applications including capacity planning,executing technical tasks, testing, issue resolution, assessment of system environmentreadiness, & go-live support.Participated in process improvement & standardization initiatives, including documentation.Provided mentoring & knowledge transfer to team members. Show less

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  Gijima

  Dec 2013 - Apr 2017

  Network Engineer Level IV | IPT

  Gijima is an integrated ICT partner to a considerable client base of large information technology users in both the private & public sectors including, financial services, retail, manufacturing & mining industries | www.gijima.comResponsible for both operational & project-based elements, monitoring all aspects of projects &day to day operations relating to IPT.Evaluated, designed & maintained the most highly technical & complex aspects of existing &proposed network solutions, including WAN, LAN, Security, Load Balancing, VPN, Security & Wi-Fisolutions.Designed, oversaw & implemented & assisted with troubleshooting outages, maintain highlyadvanced network strategies to meet a broad spectrum of business requirements.Maintained network devices on a day to day bases & perform complex problem isolation withinthe network infrastructure, providing continuous research, assessment, recommendations,&implementation of new technologies as needed by the Sysco organization.Lead simple to complex projects start to finish with proper documentation, including but notlimited to SOW’s, as builds & diagrams & managed the team communication.Provided support of all LAN, WAN, VPN, WLS, IPT, Load Balancing, Security, content filtering, &DataCenter related operations. Communicated timely project status updates to customers,PMOTeams, & management.Conducted regular compliance assessments of the enterprise network environment, specifictasks related to network security, & firewall administration. Participated in design & strategymeetings for assigned IT projects for the client network.Became responsible for all Gijima Cisco Security support & maintenance in March 2016 whichinvolved ASA, ACS, IronPorts email & web filtering & Exinda maintenance, support & configurationfor bandwidth control. Show less

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  Dimension Data Middle East and Africa

  May 2017 - Aug 2020

  Principal IPT Engineer | Level 4

  Dimension Data is a global systems integrator & managed services provider that designs, manages & optimizes today’s evolving technology environments to enable its clients to leverage data in a digital age | www.dimensiondata.comResponsible for on-time delivery & budget management of Systems Engineering lifecycle ofproduct from development to qualification, certification & production. Auditing programconstraints & guidance to technical leads.Responsible for program planning & execution including scope, scheduling & resource allocation.Responsible for communicating status, critical path, challenges & recommended solutionsAnalysing & reporting of technical & programmatic risk as well as opportunity management,identifying risk, document, communicate, develop mitigation plans &drive to an acceptable level.Management of internal/external engine interfaces. Responsible for IPT Voice & Analog Gateways,maintenance, upgrades, refresh & troubleshootingResponsible for project implementation & technical support of the Organizations Cisco UnifiedCollaboration related technologies. The creation of LLD ( Low Level Designs) & Client HandoverDocumentationFacilitate support from ISC, TFO, ECOE, S&MA & other support organization. Generating &activating security certificates for the relevant Cisco products as per vendor best practice.Responsible for drafting& sharing of best practice documents. Show less

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  NTT Ltd.

  Aug 2020 - now

  Principal UC Engineer

  NTT NZ is a global systems integrator & managed services provider that designs, manages & optimizes today’s evolving technology environments to enable its clients to leverage data in a digital age | www.global.nttResponsible for on-time delivery of Systems Engineering lifecycle ofproduct from development to qualification, certification & production. Auditing programconstraints & guidance to technical leads.Responsible for program planning & execution including scope, scheduling & resource allocation.Responsible for communicating status, critical path, challenges & recommended solutionsAnalyzing & reporting of technical & programmatic risk as well as opportunity management,identifying risk, document, communicate, develop mitigation plans &drive to an acceptable level.Management of internal/external engine interfaces. Responsible for IPT Voice & Analog Gateways,maintenance, upgrades, refresh & troubleshootingResponsible for project implementation & technical support of the Organizations Cisco UnifiedCollaboration related technologies. The creation of LLD ( Low Level Designs) & Client HandoverDocumentationGenerating & activating security certificates for the relevant Cisco products as per vendor best practice.Responsible for drafting& sharing of best practice documents.Assisting and supporting Cisco to MS Teams, Cisco to AudioCodes, AudioCodes to MS Teams and Cisco to Genesys Cloud integrations.Supporting Cisco Contact Center/Calabrio WFM/QAM and Webex contact center services.Doing day to day SfB on premises support for NTT NZ clients. Show less