Prince K.

Experience

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  Tata Business Services & Support Limited

  Dec 2011 - May 2014

  Technical Support Engineer

  Handling DLC, ILL, NPLC & MPLS (Lease Line) and Troubleshooting Lease Line disconnection.Handling escalated E-Mail and gives the RCA to client and customer.Working on cisco routers and switches.Troubleshooting of routers and switches also.Providing Networking support to lease line network client of TTSL.Troubleshooting and Debugging the Application and Server. Online Monitoring for link utilization using MRTG Tool.Responsible for handling complaints regarding in data circuits like MPLS, NPLC, ILL and DLC.Responsible to coordinate with Service Account Manager/BRM.Coordinating with Carrier Customers (AT&T, Verizon, SSTL, SingTel, etc.) to check and resolve issues at the customer’s last mileTroubleshooting and First-level resolution of customers’ issues via remote access of end devices, interfacing with the Network Operating Centre (NOC) and the On-Field Engineer’s and working on MPLS cases. Show less

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  Wincere Inc.

  Jun 2014 - Apr 2016

  Technical Support Engineer

  Managing & troubleshooting of LAN & WAN.Installing & Configuration of Servers, Laptops and Desktops.Microsoft Outlook 2007, 2010 Mail Installation, Configuration, Troubleshooting.Office'365 2013, 2016 Configuration, Troubleshooting.Configure and manage Windows 7, 8, 8.1, 10.Vendor Coordination Dell/Lenovo/HP.Regular health check-up of IT equipment including Network, Desktop, Laptop, Printers.Data Backup and Recovery.Handling installation & configuration of operating systems, applications, servers & workstations as required in organization. Show less

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  ICONMA

  Apr 2016 - Oct 2016

  Information Technology Support Engineer

  Installation& Configuration of Server (2008 &2012r2), Laptops and Desktops.Managed 100+ users.Experienced with SonicWALL (NSA 220) Firewall.Managed ISP leased lines (Tata & Airtel) and Networking equipment.Troubleshoot Hardware & Software problems.Responsible for all software installation and configuration.Microsoft Outlook 2007, 2010 Mail Installation, Configuration, Troubleshooting.O’365 user’s account creation, deletion and migration. And office'365 2013, 2016 configuration, troubleshooting on daily basis issue.Coordinate with Microsoft for the O’365 and Skype related issues.Configured and troubleshooting Network printer and Scanner.Configuration and manage Win 7, Win 8, Win 8.1 & Win 10.Vendor Coordination Dell/Lenovo/HP.Resolved day to day Users Technical queries.Maintenance of Software licenses as per the tarmac policy.Regular health check-up of IT equipment including Desktop, Laptop, Printers.Data Backup and Recovery policies.User registration, password reset, rename, re-certify.Handling installation & configuration of operating systems, applications, servers & workstations. Show less

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  EAZY BUSINESS SOLUTIONS

  Feb 2017 - Dec 2017

  System Administrator

  Policy Management for individual users, Group users and entire organization through Active Directory in Windows server.Good experienced with MSSQL installation, Backup, Restore, Backup Schedule with all versions/editions.MSSQL upgrade, LOG Shipping, Mirroring, Migration.Active Directory – Replication monitoring, User IDs Creation/Modification/Deletion, Account’s Password reset, Creation/Modification of Distribution and Security Groups, Domain Joining, Account lockout issues.File Server – Folder creation, modify permissions, Creation of Quotas and Screening Templates, Apply Quotas and Screening on Folders.DHCP – MAC Address bind, Modification Scopes.FTP Server – Creation of user’s directory.Print Server – Adding printers, Give access to users.Managed Virtualization Environment using VMware ESXI 6.0 and latest versions. Installation and configuration of IIS and FTP in Windows Server 2008R2, 2012 R2 and 2016 R2. Creating Organization Units, Groups and Users Active Directory Domain Controller.Implementing Group policies as per the Customer request.Providing login permissions and NTFS permissions to users and Groups.Installation, Configuration and Managing Virtual machine on VMware ESXI and XEN server.Creating and Managing Virtual Machines and Templates accordingly to requirement by architect solution.Creating duplicate Virtual Machine’s using cloning technology (Hot & Cold Migration).Enabling Security policies for end users like USB Blocking, CD & DVD Blocking, Wi-Fi .SQL Server 2005, 2008 and 2008 R2, 2012 R2, 2014 R2, 2016 R2 and 2017 R2 installation and administration with all the editions.Installation and maintenance of Microsoft Visual Studio 2005, 2008 and 2010.Experienced with configuration of Mirroring and Log Shipping in SQL server. Experienced with configuration of IIS Load Balancer and divert the load accordingly. Show less

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  I2k2 Networks

  Dec 2017 - Aug 2019

  System Administrator

  Managed Virtualization Environment using VMware ESXI 6.0 and latest versions. Good experienced with MSSQL installation, Backup, Restore, Backup Schedule with all versions/editions.MSSQL upgrade, LOG Shipping, Mirroring, Migration.Installation and configuration of IIS and FTP in Windows Server 2008R2, 2012 R2 and 2016 R2. Creating Organization Units, Groups and Users Active Directory Domain Controller.Implementing Group policies as per the Customer request.Providing login permissions and NTFS permissions to users and Groups.Installation, Configuration and Managing Virtual machine on VMware ESXI and XEN server.Creating and Managing Virtual Machines and Templates accordingly to requirement by architect solution.Creating duplicate Virtual Machine’s using cloning technology (Hot & Cold Migration).Enabling Security policies for end users like USB Blocking, CD & DVD Blocking, Wi-Fi .SQL Server 2005, 2008 and 2008 R2, 2012 R2, 2014 R2, 2016 R2 and 2017 R2 installation and administration with all the editions.Installation and maintenance of Microsoft Visual Studio 2005, 2008 and 2010. Experienced with configuration of IIS Load Balancer and divert the load accordingly. Show less

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  SST Infotech India Pvt Ltd

  Aug 2019 - Jul 2020

  Manager - Technical

  • Having Expertise in the Field of VM Ware, V-Center Management, Windows, IIS, Web-Hosting, MSSQL, MySQL, Plesk Panel, C-Panel Implementation, Administration and Troubleshooting. I am also involved with many platforms of OS like MS Windows 2008/2012/2016 as well as Linux Centos/Ubuntu. • Having experience with new Data Center Cluster Creation and V-Motion Activation. Also, add new HOST into V-Center and Enable V-Motion/HA/DRS, add new Storage like SAN/NAS, Create New LUN and add into HOST accordingly. • Experience with OS Installation of new server with ESXI 6.5 version and ready to install into Rack according to existing infrastructure. • Managing Racks with fully cloud infrastructure (including i.e. Firewall, 1G Switches, 10G Switches, Dell latest servers, SAN, NAS etc.) into NTT Data Center. • Currently Managing Full Support to provide Customer from Infrastructure to End-Point with 7 members Team.• Responsible of Support Department apart with all the escalations. Responsible for full Support to provide Customer from Infrastructure to End-Point with 7 members Team.• Having good experience of VEEAM Backup Utility and other Cloud Apps as well. Hands-on Experience with P2V and V2P that how can be backup and how can be restore on the same location and other location.• Having Expertise with MSSQL Upgrade/Downgrade, LOG Shipping, Mirroring, Migration and MSSQL Replication. • Having good command on Web-Hosting, Database Management, A records, NS records, Child NS records, Connection Strings between Website and Database.• Having basic knowledge of Juniper Fire-wall and other switches networking. • I am extremely eligible for Google Search Help in any stuck Technical Issues, i.e. VMware, IIS, MySQL, MSSQL, Webhosting, Plesk Panel C-Panel, VEEAM etc. Show less

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  Amazon

  Jul 2020 - Dec 2022

  Techincal Support Engineer

  • Maintained effective communication with clients to manage expectations and ensure satisfaction.• Oversaw resource allocation, task assignments, and performance evaluations of project team members.• Maintained effective communication with clients and stakeholders, managing expectations and ensuring satisfaction.• Managed North India 90+ Last Mile sites of Amazon. (Including: - UP, HP, UK, Haryana, Punjab, Delhi, NCR, Rajasthan)• Delivered peaks in Amazon (e.g. - Diwali Peak, Prime Day Peak, etc.) where I am responsible to plan of purchase buffer IT assets to deliver the peak and manager IT readiness before peak start with the help of team mates. Delivered project Juniper Firewalls and Manageable Switches in HA Mechanism PAN India.• Rolled out Zebra badge printers at 100+ sites across India. Have launched 10+ sites and 7 sites dismantle across India.• Implemented SDWAN network infra at 7 Amazon sites with smooth transition without impact. Show less

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  Atos

  Jan 2023 - Jun 2024

  IT Project Manager

  ITSM SummitAI Service Management application implementation with Agile product methodology globally in Jubilant within timeline. Daily/Weekly/By-Weekly/Monthly Governance meetings and report published. Cloud Project Leadership: Manage end-to-end cloud projects on Microsoft Azure, ensuring timely delivery and quality. Stakeholder Communication: Act as a primary point of contact between stakeholders, developers, and cross-functional teams. Azure Architecture Understanding: Leverage knowledge of Azure services (VMs, App Services, Storage, etc.) to make informed decisions during project execution. Budget & Resource Management: Oversee project budget, resource allocation, and vendor contracts related to Azure cloud deployments. Risk Management: Identify potential risks within Azure migration, implementation, or development projects, and proactively address them. Agile Methodology: Lead Agile or Scrum teams, conducting sprints, standups, and sprint retrospectives. Performance Monitoring: Track key performance indicators (KPIs) and success metrics to evaluate project performance and Azure infrastructure effectiveness. Compliance and Security: Ensure Azure solutions comply with regulatory standards (GDPR, HIPAA, etc.) and follow best practices for cloud security. Show less

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  Confidential

  Feb 2025 - now

  Information Technology Manager

  || Technical Support || AWS DevOps || Azure DevOps || Windows Administration || IT Infrastructure || Vmware || DC Hosting || Cloud Transitions || CyberSecurity