Tim Downing

Tim Downing

System Technician

location of Tim DowningMcDonald, Pennsylvania, United States

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  • Timeline

  • About me

    Workforce Operations Manager Resource Planning, North East Division

  • Education

    • Community College of Allegheny County

      -
  • Experience

    • TCI and AT&T

      Jan 1991 - Jan 1999
      System Technician

      • Provided hands-on installation and maintenance services to customers and cable systems in the Pittsburgh area

    • Comcast

      Jan 1999 - now

      • Successfully analyze, design, and implement processes and procedures for improved quota management• Develop new technology platforms to drive efficiency and improve department metrics year over year. • Lead a team (+/-) 17 who facilitate the build and maintenance of system quota and its staffing needs. • Maintain business partner schedules and manpower needs. By creating staffing projections to meet the sales and marketing trends throughout the year. • Collaborate with technical supervisors and managers to ensure full quota utilization• Build and maintain quota reports to maximize efficiency in manpower utilization. Show less

      • Manager Resource Planning, North East Division

        Feb 2022 - now
      • Workforce Operations Supervisor

        Jan 2005 - now
      • Technical Supervisor

        Jan 1999 - Jan 2005
  • Licenses & Certifications

    • NCTI Certified Fiber Optics Technician

    • NCTI Certified Installer Technician

    • NCTI Certified Service Technician

    • NCTI Certified System Technician

  • Honors & Awards

    • Awarded to Tim Downing
      North East Division Circle of Success Innovation Award - 2013 Division Finalist
  • Volunteer Experience

    • Director of Coaching

      Issued by WAYFC on Jan 2009
      WAYFCAssociated with Tim Downing