Tim Downing

Experience

• 

  TCI and AT&T

  Jan 1991 - Jan 1999

  System Technician

  • Provided hands-on installation and maintenance services to customers and cable systems in the Pittsburgh area

• 

  Comcast

  Jan 1999 - now

  • Successfully analyze, design, and implement processes and procedures for improved quota management• Develop new technology platforms to drive efficiency and improve department metrics year over year. • Lead a team (+/-) 17 who facilitate the build and maintenance of system quota and its staffing needs. • Maintain business partner schedules and manpower needs. By creating staffing projections to meet the sales and marketing trends throughout the year. • Collaborate with technical supervisors and managers to ensure full quota utilization• Build and maintain quota reports to maximize efficiency in manpower utilization. Show less

  • Manager Resource Planning, North East Division

    Feb 2022 - now

  • Workforce Operations Supervisor

    Jan 2005 - now

  • Technical Supervisor

    Jan 1999 - Jan 2005