Marouane Lamrani

Experience

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  Valyans Consulting

  Jul 2009 - Sept 2009

  Junior Consultant - Intern

  - Consulting in Strategy & Organization for the Moroccan Ministry of Commerce & Industry (Project: Mise en oeuvre du plan national pour l'émergence industrielle au Maroc)- Project Management Office (PMO) tasks, including the following up of the projects and the developpement of reportings to senior consultants in a strategic purpose.- Assistance in the development of the Book of Specifications for an industrial area specialized in car manufacturing: “Kenitra Automotive City”- Assistance in the development of the Master Agreement for a hub specialized in Offshoring services: “Tétouan Shore”. Show less

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  FENIE BROSSETTE

  Apr 2011 - Mar 2012

  CRM Project Manager

  CRM Project Manager attached to the Managing Director.- Setting up ZOHO CRM for FENIE BROSSETTE (around 60 users).- CRM Administrator:• Interpreting, editing and customizing the CRM to fit the business' needs.• Training, coaching and supporting the employees who use ZOHO CRM - Following up the clients’ data base, the prospects’ data base and the business opportunities and reporting to the management.- Following up the sales force results and business orders.- Setting up a Customer Service in charge of treating customers' complaints and requests and handling customers relationship.----------------------------------------------------------------------------------------------------------------------------------Fenie Brossette SA is a Morocco-based company primarily engaged in the manufacture of metal products and wholesale of various industrial goods. The Company provides a range of products, including scaffolding and fitting equipment, industrial plumbing fixtures and accessories for water and sewage, industrial shelves, as well as lifting, crushing and drilling equipment, among others. Fenie Brossette is part of SOMED Group. Show less

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  Kerensen Consulting

  Mar 2012 - Aug 2015

  Senior Consultant - Senior Business Analyst - Functional Solution Architect- Implementing Salesforce CRM and Force.com applications in different companies.- Redefining and transforming business processes (Sales, Marketing, HR, Service After Sale, Claims Management ...) designing innovative solutions, accompanying and managing change in different companies in Morocco, France, Arabian Gulf & Sub-saharan Africa.- Some clients references:Royal Air Maroc (Morocco) - KGL (Kuwait) - Valrhona (France) - Markem Imaje (France) - COSUMAR (Morocco) - CMI (Morocco) - Shell & Vivo Lubricants (Morocco) - CGE Immobilier (Burkina Faso) ... Show less Consultant - Business Analyst- Implementing Salesforce CRM and Force.com applications in different companies.- Redefining and transforming business processes (Sales, Marketing, HR, Service After Sale, Claims Management ...) designing innovative solutions, accompanying and managing change in different companies in Morocco, France, Arabian Gulf & Sub-saharan Africa.----------------------------------------------------------------------------------------------------------------------------------Kerensen Consulting is a global consulting company specialized in information technologies and SaaS solution management.Kerensen Consulting improves its customers performance by transforming business processes & technologies and designing innovative solutions. Kerensen can provide a comprehensive range of integrated services in Management Consulting, Business Solution and Systems integration in different sectors. Kerensen Consulting is organized in 3 main line of services : Consulting | Business Solution | Technology. Show less

  • CRM Senior Consultant

    Mar 2014 - Aug 2015

  • CRM Consultant

    Mar 2012 - Mar 2014
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  Salesforce

  Aug 2015 - now

  Senior Consultant - Customer Success Group (Salesforce.com)Senior Business Analyst- Match business process and automation requirements to the capabilities of Salesforce- Business Process Re-engineering (BPR) lead- Collaborate with (or act as) the Solution Architect in discovery workshops, which includes the facilitation of large audiences, presentations, and prototype demonstrations.- Identify business process improvements while documenting proposed changes and user stories- Effectively collaborate and communicate with the functional stakeholders in various business groups and IT - Responsible for standard configuration of the proposed solution- Document and Support the solution by utilization of an Agile delivery model.- Host large meetings for Sprint and User Story Demos- Mentor client SME’s on Agile framework and User Story best practices Show less

  • Director, Professional Services

    Feb 2022 - now

  • Senior Manager, Services Leader

    Feb 2020 - Jan 2022

  • Manager, Functional Consulting

    Aug 2017 - Feb 2020

  • Senior Consultant

    Aug 2015 - Aug 2017