Kelly Morris, CHFP, CRCR

Experience

• 

  Aetna

  Jul 2008 - Apr 2012

  Prior Authorization Rep.

  I was laid off In April 2012.

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  Middlesex Hospital

  Feb 2013 - Aug 2013

  Hosp access Rep

  This was a part time position I held while I was looking for full time employment after being Laid off from Aetna a few moths prior.

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  Thames Hearing Services

  Aug 2013 - Mar 2019

  Office Manager

  As the Office Manager for the Private Patrice Audiology group, Thames Hearing Services, Inc. I established work procedures and standards to improve efficiency and effectiveness in the office, for example, switching the practice over to EMR and standardizing processes within the office, such as creating process for scheduling to ensure accuracy and fairness for Providers as well setting standard check in and check out process. To ensure the office is running smoothly, and address any issues. Conductedmonthly office meetings including staff and providers.Managed practice finances; reviewed and monitored financial statements; oversaw cash management as well Managed the Claims/ Billing Department including but not limited to complex claims management, for workers comp. third party payors and health insurance. Full Profit and Loss responsibility of the physician practice, including revenue, expenses and budgeting. Continuously identified ways to increase profitability, recommending and implementing cost-effective strategies. This includes, but is not limited to negotiating rates with vendors and health insurance companies. Also responsible for processing payroll and payroll tax liabilities. Executed business plans by assigning accountability to appropriate staff. Monitored progress, made appropriate adjustments, and found solutions to obstacles.Optimized technology, standardized processes and procedures, identified and resolved workflow issues, and created job descriptions. For example, changed the practice billing system so less errors and denials for timely filing occurred, therefore decreasing write-offs and enhancing our revenue cycle. Show less

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  Middlesex Health

  Mar 2019 - Mar 2020

  Physician Billing Supervisor

  As the Physician Billing Supervisor, I supervised a total of 15 Billing and A/R follow up staff, answering questions, assisting with problems, and providing training as necessary. Oversaw the billing functions, including the initiation of goals and procedures, oversaw daily operations, and coordinated office efforts to expedite payment of accounts. Mentored employees, conducted performance evaluations, counseled and provided corrective actions to assigned personnel, and worked to facilitate individual and team development that drives positive results. Created a process/template for tracking Revenue Integrity, Billing, Finance, Credentialing, Compliance and IT for all new procedures Doctors wished to perform in the office. Facilitated change in Biller payor assignments to align with EPIC foundation model by changing Billers from working payor specific assignments to all payors with an Alpha split. Facilitated weekly cross training meetings to successfully accomplish the transition. Part of EPIC implementation PB and HB decision making team. Provided risk assessment and mitigation strategies for the cut over from current clearing house Epremis to Experian for the EPIC transition. Show less

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  Comprehensive Orthopaedics & Musculoskeletal Care, LLC

  Mar 2020 - Jan 2023

  Director of Billing Services
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  THE HAND CENTER

  Jan 2023 - now

  • Executive Director

    Jun 2023 - now

  • Finance Manager

    Jan 2023 - Jun 2023