Rebecca Tickner

Experience

• 

  Cross Lifestyle

  Jan 2013 - Aug 2015

  Store Manager

  My responsibilities during this role involved conducting opening and closing procedures, managing staff rosters and performance, serving customers and completing weekly stock take on merchandise.

• 

  Riverlakes Golf Course and Tavern

  Aug 2015 - Mar 2017

  Function and Events Supervisor

  Working alongside the Events Coordinator I was responsible for oversight and management of events, namely weddings, conferences and parties. I primarily focused on food and beverage management, ensuring adequate stock, opening and closing procedures and staff performance during shift. I was required to address any customer complaints or issues during the event from a professional standpoint.

• 

  Griffith University

  Mar 2016 - Apr 2018

  Gumurrii Tutor

  As a GUMURRII Tutor for Griffith University I assisted Indigenous students in successfully completing Criminology and Criminal Justice course work. The role included assistance with exams, assessments and general studies. The role require an acute understanding of Aboriginal and Torres Strait Islander culture to ensure a culturally sensitive service was provided.

• 

  Office of Liquor and Gaming Regulation QLD (OLGR)

  Dec 2016 - Dec 2017

  Work Placement

  During this professional placement, I gained exposure to both the Liquor and Gaming regulation head offices in both Brisbane and the Gold Coast. In doing so, I completed a report on a particular licensed venue, formulating recommendations around possible wrongdoing in accordance with relevant legislation. These placements developed my professional experience within the government sector and allowed for exposure and therefore understandings of underpinning policies and frameworks.

• 

  Queensland Corrective Services

  Feb 2018 - Nov 2021

  As a Senior Case Manager, I am responsible for managing a caseload of high-risk clients subject to community based orders. I have acted in a specialised, High Risk and Violent Male caseload (OMCG), in addition to daily supervision of domestic violence perpetrators, sex offenders and female offenders. Within this role I utilise my advanced risk identified and analysis skills and ensure the appropriate response to such risk is implemented, in consultation with management and the Parole Board. I also utilise sophisticated motivational interviewing skills to best facilitate meaningful behavioural change amongst clients.I am a formal mentor for staff within my role, given my extensive experience as a front-line practitioner. This requires me allocating and verifying formal reports, conducting development reviews and facilitating staff training. Show less

  • Senior Case Manager

    May 2019 - Nov 2021

  • Case Manager

    Feb 2018 - May 2019
• 

  Macleod Refuge

  Oct 2021 - Jan 2022

  Team Leader

  As the Team Leader, I am responsible for leading, motivating and managing a multi-disciplinary team to ensure a high level of service delivery. I exercise managerial responsibility for various functions within organisation, inclusive of supervising the direct client services team and provision of daily complex case management support to women and children, including case conferencing and coordination, exit planning, closure and timely file management.Within this role I also attend relevant stakeholder meetings where discussions of homelessness and/or domestic and family violence are being held, to provide relevant input and also maintain visibility for Macelod Refuge. In consultation with the direct Manager, I also offer advice around operational and strategic processes within the organisation. Show less

• 

  OPG - Office of the Public Guardian (Queensland)

  Jan 2022 - Oct 2022

  AO7: I am responsible for the management of the Queensland Investigations Team, comprising of Principal and Senior Investigations Officers who complete complex investigations into allegations of abuse, neglect and exploitation towards those with impaired decision making capacity. Provide direct support to the Manager Investigations in their duties. AO6: I am responsible for the direct supervision of two Investigation Officers and two Senior Investigations Officers who progress investigations into allegations of abuse, neglect or exploitation against those with impaired decision making capacity.

  • A/Team Leader Investigations

    Mar 2022 - Oct 2022

  • Principal Investigations Officer

    Jan 2022 - Mar 2022
• 

  Queensland Health

  Oct 2022 - now

  AO8: Overseeing business transformation activities for an integrated workforce management (IWFM) program throughout Queensland Health. AO7: Implementing the business transformation aspect of an integrated workforce management program (IWFM) throughout Queensland Health for primarily Nursing and Midwifery cohorts. This project aims to introduce a new electronic rostering system to in scope organisational units to ultimately improve pay outcomes.

  • Change Management Specialist

    Jul 2024 - now

  • Change Management Lead

    Oct 2022 - Jul 2024