Mohamed Ali

Experience

• 

  EDGE Pro for Information Systems

  Dec 2009 - Apr 2010

  Technical Support

  Using Panoweaver application for graphical designs for making virtual tour for international hotels in Egypt.

• 

  Orange

  Jan 2010 - May 2011

  Customer service

  - Handle and resolve customer complaints.- Handling Blackberry and Iphones issues. - Deal directly with customers both by telephone and electronically.- Manage customers' accounts.- Respond promptly to customer inquiries.

• 

  MTC - MODERN TECHNOLOGY COMPANY

  May 2011 - Oct 2014

  Technical Support

  - Succeeded in passing a Trojans & virus crisis by 0% loss of data.- Diagnoses and resolves end-user network or local printer problems, PC hardware problem and e-mail- Helps install local area network cabling systems and equipment such as network interface cards and switches.- Conducts the installation, configuration and maintenance of laptop and Pcs hardware and software.- Coordinates system update and replacement of old versions.- Troubleshoot hardware, software and network issues.- Configuring Outlook with E-mail accounts. Show less

• 

  Global Document Solutions

  Jan 2015 - Dec 2015

  IT specialist

  - Installing XDA software on Windows servers for our clients for monitoring purposes.- Monitoring Xerox devices using Xda software.- Provide technical support to customers via telephone, email.- Analyze and troubleshoot software and hardware issues.- Help customers identify and resolve issues

• 

  Hill International, Inc.

  Jan 2019 - now

  - Configure and support servers across the region.- Handling the data backups using QNap NAS of all regional projects.- Create\configure email accounts using Microsoft Exchange 2010. - Deploy Windows operating systems for new machines across the region (North Africa). - Administering Active Directory 2012 (Create Organizational Units, User Accounts, Security Groups).- Provide end-user support to our remote sites via remote application.- Installing different applications for the business needs.- Create, respond to escalate and close tickets. Track all outstanding tickets, working closely with tier III IT engineers to ensure any problems are resolved in timely manner.- Familiar with Microsoft Azure Cloud.- Handling IT Procurement tasks: - Creating PR\PO - Handling communications with suppliers Show less

  • Site Support Manager

    Jan 2024 - now

  • IT Team Lead, International Site Support (Africa)

    Feb 2023 - Mar 2024

  • Site Support Analyst

    Jan 2016 - Mar 2024

  • Site Support Supervisor (North Africa)

    Jan 2019 - Feb 2023