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Fahad Malik

Fahad Malik

Followers of Fahad Malik890 followers
location of Fahad MalikSaudi Arabia

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  • Timeline

  • About me

    Senior Manager Customer Care Systems and Channles at Zain KSA

  • Education

    • Binary University College of Management and Entrepreneurship

      2013 - 2014
      Bachelor of Science (BSc) Computer Systems Networking and Telecommunications

    • Binary University College of Management and Entrepreneurship

      2013 - 2016
      Master of Business Administration (MBA) Information Technology

  • Experience

    • Zain KSA

      Jan 2015 - now

      Manage Applications , Continuous Improvement, Incident and change managementCustomer care life cycle Operations managementPlanning and SupportCustomer Journey and Experience AnalysisChannels Services Assurance and Enhancement

      • Senior Manager Customer Care Systems and Channels

        Jul 2024 - now

      • Customer Care systems Support Manager

        Aug 2017 - now

      • Planning and service assurance specialist

        Oct 2010 - now

      • Customer Care Planning and Service Assurance Supervisor

        Jan 2015 - Aug 2017

  • Licenses & Certifications

    • ITIL

    • PMP

    • COPC

      COPC Inc.
      Dec 2023