Raul Chakraborty

Experience

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  Queensborough Community College

  Jul 2018 - Aug 2018

  Research Assistant

  • Collaborated with an Undergrad Student and Professor on a research project • Collected and Analyzed data from experiments and arranged data into graphs.• Aided Undergrad students in presentations done every Thursday among other research students and professors.

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  Khan's Tutorial

  Mar 2019 - Aug 2019

  Teaching Assistant

  • Assisted instructors by administrating tests and work to help students with their subjects• Identified student weaknesses and explained concepts in multiple ways for students to grasp the concept

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  Ajoy Management Enterprise

  Jul 2019 - Aug 2019

  Bookkeeping Assistant

  Using QuickBooks Online and Xero bookkeeping software to provide accounting reports to help owners better manage the financial concerns of their business.

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  Syracuse University College of Arts and Sciences

  Feb 2020 - May 2020

  Computer Help Desk Technician

  • Provided comprehensive technical support for desktop applications, email systems, and computer hardware, including PCs, MacBooks, printers, and various university-used software, such as Adobe and Microsoft by employing a combination of analytical problem-solving and hands-on repairs.• Interacted with users via phone calls, emails, and face-to-face interactions, demonstrating strong communication skills and an empathetic approach to understand and address their frustrations. • Maintained accurate and accessible technical documentation in Orange Tracker, capturing issues and procedures for troubleshooting and providing a reliable knowledge base for future reference. Show less

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  Athletify

  Jun 2020 - Feb 2023

  Co-Founder + CTO

  • Architected, developed, and seamlessly integrated Django Rest Framework with Firebase to create tailored user and demographic database models, a secure login and API access through a custom authentication class, and asset storage.• Won $4,000 in the Syracuse University Blackstone Launchpad business competition by demonstrating application'sfunctionality during presentations, highlighting completed features and future development requirements, effectively showcasing the need for funding.• Leveraged $6,500 in AWS credits by streamlining infrastructure automation through Terraform and key AWS services such as CloudWatch, ECS, S3, ECR, RDS, EC2, and CloudFront, resulting in a fully functional API, and demonstrating a robust, scalable, and easily maintainable infrastructure. Show less

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  Syracuse University

  Mar 2021 - May 2022

  Junior Web Developer

  • Created an internal development tool to assist developers to save 10% daily downtime and get sensitive database assets securely by continuously deploying full-stack Django application to an on-premises Kubernetes cluster using Helm package manager.• Enhanced server analytics and uptime on mission-critical servers using Prometheus Blackbox and Grafana on Kubernetes, and implementing custom alerts for server downtime, unexpected traffic, and latency issues.

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  WEX

  May 2022 - Mar 2023

  DevOps Engineer

  • Orchestrated a successful initiative to update 260 Jenkins pipelines by recognizing flaws in the existing process, assuming project ownership, and collaborating closely with leadership to design and implement an optimal solution and delivered results ahead of schedule.• Migrated 10,000 images from DTR to AWS ECR, automating a previously manual process using python, bash, and docker which significantly reduced disk space usage by 80%, improved performance, and ensured error-free image uploads.• Significantly improved code readability, reusability, and refactorability on existing Packer build scripts by streamlining the codebase through best practices, abstraction techniques, and targeted refactoring, enhancing code comprehension, promoting function reuse, and optimizing workflow efficiency for future development. Show less

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  Staples

  Aug 2023 - Dec 2023

  Tech Sales & Print Services Supervisor

  • Spearheaded sales initiatives, achieving an 8.5% Electronic Service Protection plan rate by consistently meeting weekly sales goals through strategic customer engagement and in-depth product expertise.• Troubleshoot, diagnose, and resolve intricate technical issues, offering tailored software solutions to meet individual customer needs, significantly enhancing customer satisfaction through personalized problem-solving.• Quickly adapted to a steep learning curve in overseeing the Print Services department, ensuring top-quality output for posters, business cards, and custom print orders addressing high customer demands despite limited resources and staff. Show less

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  Raul's Tech Tips

  Nov 2023 - now

  Founder & IT Technician

  • Cultivated a robust customer base, gaining 16 clients in two months through strategic marketing, including targeted Google Ads, word-of-mouth referrals, and direct outreach in high-income neighborhoods predominantly inhabited by Generation X.• Specialized in troubleshooting and resolving complex technical issues such as virus infections, slow computer performance, and systems compromised by scammers, delivering onsite and at-home services tailored to non-tech-savvy clients by establishing a successful partnership with Malwarebytes, integrating their Antivirus solutions and toolkit into service offerings.• Achieved a 5-star rating on Google through exceptional service delivery, including data transfer, operating system reinstallation, and comprehensive technical support, consistently exceeding customer expectations. Show less

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  EY

  Feb 2024 - now

  Technology Consultant