Jeffrey Woolf

Jeffrey Woolf

Customer Service Supervisor

Followers of Jeffrey Woolf315 followers
location of Jeffrey WoolfKaysville, Utah, United States

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  • Timeline

  • About me

    International Operations Project Manager

  • Education

    • University of Utah

      2008 - 2012
      Bachelor of Arts (BA) Film/Video and Photographic Arts

      Activities and Societies: Film production, film acting, and sound editing.

  • Experience

    • LDS Global Service Center

      May 2011 - Mar 2015
      Customer Service Supervisor

      -Supervise, coach, monitor, and develop employees in providing technical support of unit leaders from Latin America-Perform Quality Monitoring for all agents, ensuring that desired levels of customer satisfaction are achieved -Ensure that Stewardship reports, individual development plans, and results plans are actively engaged for all employees -Partner with Workforce Management Coordinator to ensure all assigned schedules are staffed -Provide formal monthly feedback and annual merit review for employees -Monitor and take action on timekeeping, personnel and payroll issues -Responsible for staffing and hiring -Review employee statistics on a daily basis and provide coaching and constructive feedback -Ensure training needs of employees are met Show less

    • LDS Publishing Services Division

      Mar 2015 - now
      Project Manager

      - Oversee media project development for various clients- Propose, scope, schedule and budget with realistic expectations for digital media projects.- Ensure that individual tasks are completed by project team members- Follow and uphold copyright and IP guidelines.- Assist clientele with developing their ideas into successful products- Report regularly to resource and project managers.

  • Licenses & Certifications

    • Project Management Professional (PMP)

      PMI-OC Project Management Institute Orange County Chapter
      Jan 2019
      View certificate certificate
  • Volunteer Experience

    • Digital Media Associate Producer

      Issued by LDS Publishing Services Division on Oct 2013
      LDS Publishing Services DivisionAssociated with Jeffrey Woolf