Jeffrey Woolf

Experience

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  LDS Global Service Center

  May 2011 - Mar 2015

  Customer Service Supervisor

  -Supervise, coach, monitor, and develop employees in providing technical support of unit leaders from Latin America-Perform Quality Monitoring for all agents, ensuring that desired levels of customer satisfaction are achieved -Ensure that Stewardship reports, individual development plans, and results plans are actively engaged for all employees -Partner with Workforce Management Coordinator to ensure all assigned schedules are staffed -Provide formal monthly feedback and annual merit review for employees -Monitor and take action on timekeeping, personnel and payroll issues -Responsible for staffing and hiring -Review employee statistics on a daily basis and provide coaching and constructive feedback -Ensure training needs of employees are met Show less

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  LDS Publishing Services Division

  Mar 2015 - now

  Project Manager

  - Oversee media project development for various clients- Propose, scope, schedule and budget with realistic expectations for digital media projects.- Ensure that individual tasks are completed by project team members- Follow and uphold copyright and IP guidelines.- Assist clientele with developing their ideas into successful products- Report regularly to resource and project managers.